Avaya Contact Center Express / Contact Center Express / Technical and Developer discussion

CCE 4.1 NAT Environment

alana — Thu, 04 Mar 2010 05:21:55 GMT

Hello,

Does CCE 4.1 support NAT environment?

Thanks,

Alan

How to identify/use senders email address for inbound email in a send keys rule?

hallmathew — Fri, 12 Mar 2010 02:21:47 GMT

We create quality notifications in an external application (SAP) for some of our inbound emails. I have created a button in contact center express desktop (4.0) with a rule that calls SAP and navigates to a email search field to determine if other quality notifications have been created for the sender.

I can pass data to the search field in SAP using send keys. However, I have not been able to determine what key/value contains the sender's email address. Any help would be appreciated.

Agent free seating configuration

Do Tran — Thu, 25 Feb 2010 21:53:32 GMT

Hi all,
My system have 10 agents voice license & 5 agents multimedia license, everyday agent can working at a PC another (PC & Station is fix),as NewR401_Labs document i cant configuration template on Configuration Manager to agent can working free seating. ex: today agent01 sit at PC1 with CCED config is connected to Media Director, the nextday this agent01 sit at PC5 with CCED config is NOT connected to MD. like this, agent01 when sit at PC5 cant accept workitem multimedia.
please help me configuration this instance.

Thanks,
Do Tran

Work Code.

gururaj — Sun, 07 Mar 2010 06:43:36 GMT

Hi
I have successfully created MyCodes workcode with

added

topic key value
State Mailout Boucher Mailout
State No further action Nothing
State waiting customer response Waiting

As far as i know workcode is to assign a item code to any work item whether it is a email, or PCM, or voice or chat. suppose a voice item came and i assign "no further action" workcode to it. then whats the use of it???

Q. I wanna know the use of this work code ? i mean whats the purpose of this workcode.

can u show me any example of this workcode that is being used in any production environment??

So in my lab i am able to assing workcode but dont know whats the use of it.

Is there any way to see what are the work codes and what work codes are asigned to which work item ??

Please help me out.

unable to view voice history

gururaj — Fri, 05 Mar 2010 00:36:07 GMT

Hi
i am able to view email, PCM, web chat, msn history. but i am unable to view voice ( reords are there in the database )

when i select agent history and select voice from the drop down. no interaction list is coming

i am attaching all the ini files.

ASVoiceMediaStore.ini
AIDServer.ini
ASIDSView.ini

[b]ASVoiceMediaStore.ini[/b]

[Service Plug In Host]
Service Display Name = AS Voice Media Store
Service Command Line = /f C:\Program Files\Avaya\Contact Center Express\Server\Media Stores\Voice Media Store\ASVoiceMediaStore.ini
Service Description = AS Voice Media Store
Service Startup State = 2

[Error Logging]
Error Log Level = 1
Error Log File Path = C:\Program Files\Avaya\Contact Center Express\Server\Media Stores\Voice Media Store\
Maximum Error Log File Size KB = 10000
Error Log File Extension = ASVoice.log

[Plug In Assembly List]
Voice Media Store Plug In = Voice Media Store
IDS Media Store Plugin = IDS Media Store Plugin

[Voice Media Store]
Assembly File Name = ASVoiceMediaStore.dll
Media Store URL = gtcp://cce:29072/Voice.rem
Plugin ID = 06ef3e45-2c6d-4160-bfe5-679bb105b5a4

[IDS Media Store Plugin]
Plugin ID = c60e01e0-4e83-4f23-ba12-994f4ff737e3
Enable Error Logging = True
Assembly File Name = ASIDSMediaStorePlugin.dll
Server Instance Auto Connect Type = 8E5020DF-9059-4693-A806-3F4F8BF0C883
Enable Trace = True
Enable Multicast = true
Local Address =
Multicast IP = 239.29.9.67
Multicast Port = 29078
IDS Multimedia Connections List =
Receive Buffer Length = 20000

[Server Identifier]
Server Instance ID = aa17bb60-d9e6-4d67-90f0-22a13a4eb774
Server Instance Type = 2E059E8E-8A55-4cff-AB76-3FC96754D720
Server Instance Friendly Name = Voice Media Store@CCE

[Application Management Service]
Multicast IP = 239.29.9.67
Multicast Port = 29075
Enable Multicast = True
Management Object URL = gtcp://cce:29072/VoiceManagement.rem
Application Management Director URL List =

[Client Connections]
IP Address = 192.168.5.138
IP Port = 0
Allow Multicast = True
Enable Trace = True
Broadcast Interval In Seconds = 30
Multicast IP = 239.29.9.67
Multicast Port = 0
Receive Buffer Length = 20000
Enable Multicast = True

[Media Director]
Media Director URL = gtcp://cce:29087/RemoteFactory.rem

[Database]
Connection String = %%ENCRYPTED("814D1181E93CAA504F460DC48C590C4D3492A3CE530BB2180E22F43DDC643096E753C2C71CA6ADC6F88A1344797F6B5961260F804C50467F8C4432D30BEAE504F13F39E6DD728056C43956D110AA055B17E6FD85B4C7634313F63456851F1A93E9D3A3DAE0C19F")
Save Empty Value Into Database = True

[XML Server]
Enable XML Server = True
Primary XML Server IP = cce
Primary Link Name = AVAYA#SEATURTLE#CSTA-S#SEATURTLE
Primary XML Server Port = 29096
Secondary Link Name =
Secondary XML Server IP =
Secondary XML Server Port = 29096
Station List = 47102,47103
VDN Section List = VDN GROUP1
Program ID = Voice
Enable Missed Call Mailer = False
Email For Diverted Calls = True
Contact Station ID Field =
Contact Email ID Field For To Address =
Contact Email ID Field For CC Address =
CC Address =
BCC Address =
SMTP Server IP =
SMTP Server Port = 25
Email From Address =
Email Reply-to Address =
Email Subject = Missed Call From %CallingNumber%
Email Body = Call from %CallingNumber% was missed at %StartDateTime%

[License Director]
Connect License Director = False
Enable Debug Trace = False
Primary License Director IP =
Primary License Director Port = 29095
Secondary License Director IP =
Secondary License Director Port = 29095

[ASContact Database]
Connection String = %%ENCRYPTED("814D1181E93CAA504F460DC48C590C4D3492A3CE530BB2180E22F43DDC643096E753C2C71CA6ADC6F88A1344797F6B5961260F804C504671B06929DC1CECB13DB90F38A3E616F453AA3B6AF23788094158C4F39AFCE06D4204BC1867A4772AB5DEB6EB")

[VDN GROUP1]
Allow VDN Override = False
Program ID = Voice
VDN List = 45980,45981,45988
Is Routing VDNs Group = False
Private VDN = 45980,45981,45988
Enable Customer Identification Assistant = False
Customer Identification Assistant VDN =
First Option Call Data = Calling Number
First Option Contact Field = Account
Second Option Call Data = Calling Number
Second Option Contact Field = Account
Third Option Call Data = Calling Number
Third Option Contact Field = Account
Success Destination =
Failure Destination =
Maximum Tries = 3
Maximum Tries Exceeded Destination =
Enable Abandon Call Assistant = True
Abandoned Call Preview Contact Program ID = 87f367a3-480c-4870-8df0-9f611b33c280
Abandoned Call Suspend Offset Minutes = 1
Abandoned Call First Contact = MobilePhone
Abandoned Call Second Contact = BusinessPhone
Abandoned Call Third Contact = HomePhone
Abandoned Call Notes =
Only Identified Callers = False
Required Group Membership =
Excluded Group Membership =
Minimum Call Duration Seconds = 5
Excluded VDNs = 45980,45981
Enable Customer Requested Callback = False
Callback Preview Contact Program ID =
Callback Suspend Offset Minutes = 0
Callback VDN =
Callback First Contact = HomePhone
Callback Second Contact = BusinessPhone
Callback Third Contact = MobilePhone
Callback Notes =
Abandoned Call Preview Contact Media Store URL = gtcp://cce:29098/PreviewContact.rem
Callback Preview Contact Media Store URL = gtcp://cce:29098/PreviewContact.rem
Skip Feature If Contact ID Populated = False

[b]AIDServer.ini[/b]

[Error Logging]
Enable Error Logging = True
Error Log File Path =
Maximum Error Log File Size KB = 1000
Error Log Level = 1
Error Log Extension = IDSError.Log

[Settings]
Interaction Data Server ID = 1
Interaction Data Server Name = IDS
Interaction Data Server Port = 29090
Statistical Data Cache Interval Seconds = 1

[Switch1]
Switch ID = 1
Primary Link Name = AVAYA#SEATURTLE#CSTA-S#SEATURTLE
Primary User Name = avaya
Primary User Password = %%ENCRYPTED("814D1181E83CA550454D08D399414D2F69D4F2")
Database Server Name = cce\sqlexpress
Database Name = ActiveInteractionData
Database User Name = ActiveInteractionData
Database User Password = %%ENCRYPTED("814D1181E83CA550454D0AE6BD6D5F7B29D7")
Log Event = 0
Log Interaction Summary = 0
Log Statistics Data = 0
Log User Data = 0
Service Level Time Seconds = 15
VDN = 45980,45981,45988
ACD Split = 47610,47611,47612,47613
Station = 47102,47103
Trunk Group =
Shift Start Times = 0:00,8:00,17:00
Statistics Interval Minutes = 60
Polling Trunk Group Interval Seconds = 0
Automatically Add Devices = 1
Media Store Database Server Name = cce\sqlexpress
Media Store Database Name = ASMSControl
Media Store Database User Name = ASMSControl
Media Store Database User Password = %%ENCRYPTED("814D1181E83CA550454D0AE6BD6D5F7B29D7")
Debug Media Store Database Stored Procedure = 0
Sync Local Time To PBX Time = 1
Log Event Queue Size = 1000
Switch Friendly Name = Switch1
Perform Named Licensing Challenge = 1
Secondary Link Name =
Secondary User Name =
Secondary User Password = %%ENCRYPTED("814D1181E83CA550454D")

[Other AIDServer 1]
Interaction Data Server ID = 1
Interaction Data Server Name = IDS
Interaction Data Server IP =
Interaction Data Server Port = 29090
Switch IDs =

[AS Contact Database]
Connection String = %%ENCRYPTED("814D1181E83CA550454D0DC48C590C4D3492A3CE530B9D14081FEB24DF723CDDDC58D8C04E8EAF8FCF82064935536D10411923881F657451AB3C08CE1AEAAA218E570BD0EC3DA766981B71A71388194614FBE08DB2D4417535F23E56D119")
Group Name =
Extension Field Name = Business2
Use AS Contact Database = 1
Ignore Contacts With No Switch ID = 0
Switch Assignment For Contacts With No Switch ID = 1

[General]
Server Instance ID = 1c3dd984-9d2a-47a0-a5bd-d65a89541f2d

[Application Management Service]
Update Interval Seconds = 30
Multicast IP = 239.29.9.67
Multicast Port = 29075
Application Management Director URL List =
Enable Error Logging = 0
Server Instance Friendly Name = IDSVoicePresence@test29
Management Object URL =
Enable Multicast = 1

[b]ASIDSView.ini[/b]

[Service Plug In Host]
Service Display Name = AS Interaction Data Server - View
Service Command Line = /f C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - View\ASIDSView.ini
Service Description = IDS View is a service for extracting the aggregated realtime and historical data from the IDS suite.
Service Startup State = 2

[Error Logging]
Error Log Level = 1
Error Log File Path = C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - View\
Error Log File Extension = ASView.log
Maximum Error Log File Size KB = 1000

[Server Identifier]
Server Instance ID = ef466b39-5337-4371-8ef1-19cf7a8c31b8
Server Instance Type = CBB1877A-9762-44d0-8050-0687CC74037B
Server Instance Friendly Name = Agile Software IDS View

[Application Management Service]
Multicast IP = 239.29.9.67
Multicast Port = 29075
Enable Multicast = True
Management Object URL =
Application Management Director URL List =

[Client Connections]
IP Address = 192.168.5.138
IP Port = 0
Enable Multicast = True
Enable Trace = False
Broadcast Interval In Seconds = 30
Multicast IP = 239.29.9.67
Multicast Port = 0
Receive Buffer Length = 20000

[Plug In Assembly List]
IDS View Engine = IDS View Engine

[IDS View Engine]
Plugin ID = 1cd3a77c-2ccb-4113-a66a-d61d39f4785b
Assembly File Name = ASIDSViewPlugin.dll
Enable Error Logging = True
Enable Trace = False
Multicast IP = 239.29.9.67
Multicast Port = 29084
IDS Voice and Presence IP = cce
IDS Voice and Presence Port = 29090
IDS MMAE URL = gtcp://cce:29077/InteractionDataServiceMultimedia.rem
IDS MMAE Channel Type = gtcp
IDS MMAE IP = cce
IDS MMAE Port = 29077
IDS MMAE Remote Factory URI = InteractionDataServiceMultimedia.rem
Database Connection String = %%ENCRYPTED("814D1181E83CAA50424419C08A4B456D2FC782C85543A3121F07A705DE6727DBD357DDC742D496DCE99152611D014B7E4D1923881F65675DB33C0DDC0CEBFD07B80E77C0EC179C619C0A35A70A8703410AF5FEC9CCF676510CEE3C19A0711483EFE9BECBE09EC806368642E345A8345FB82C9B170077B7458234EC51AF5CEF931BFD")
Database Server Name = cce\sqlexpress
Database Name = ASMSControl
Database User Name = ASMSControl
Database User Password = %%ENCRYPTED("814D1181E83CAA5042440AE6BD6D5F7B29D7")
Polling IDS Voice and Presence Interval Seconds = 10
Optional Response Buffer Length = 5000
Compulsory Response Buffer Length = 5000
Maximum History Entry = 100

[License Director]
Connect License Director = False
Enable Debug Trace = False
Primary License Director IP =
Primary License Director Port = 29095
Secondary License Director IP =
Secondary License Director Port = 29095

Menu Information

gururaj — Sun, 07 Mar 2010 06:32:19 GMT

Hi

Hi i have successfully deployed the server and client application according to the LAB 4 document. And also tested all features including mail, MSN, webchat, PCM.

I a have some doubts.

1. I started the CCE desktop application. (client machine)
2. Click on FILE menu present at top menu. (Top left corner of desktop application. besides tools)

3. Then i clicked "add work item"
4 It shows 5 sub menus.
Email@CCE - Outbound Email
PCM@CCE - Outbound PCM
WebChat@CCE - WebChat
MSN@CCE - MSN messenger
VoiceMediaStore@CCE - --

(Note: All email, MSN, webchat and PCM are working fine. i have tested successfully.)

IF i click on Outbound email i am able to send outbound email. its working fine.

Q. 1 If i clicked on PCM it generate an preview contact where there is no info regarding user. then whats the use of it ??? It also shows key value pair to enter. what to enter on this no idea. help me out.

Q 2. When i clicked on webChat its not showing anything. ( Client may ask whats the use of it? why it is present at here) is it for outbound voice chat. But as far as i know outbound web chat or MSN is not possible. help me out.

Q 3. same as Question 2 but here instead of webChat i am asking regarding MSN.

Q 4 . When i clicked on voice media store it is not showing anything. why also it is present at menu. whats the use of it ?

Q 5. can i disable any of the item that is showing at the FIle menu ?????

Q 4. since it is there in the file menu then client definitely raise Question regarding it. so please help me out by answering all my Question.

Thanks
Gururaj

Still unable to view voice history

gururaj — Sun, 07 Mar 2010 06:34:13 GMT

Hi
i tried all possibility still unable to view agent history when i selected the item voice from the drop down.

In my previous post i have attached all ini files. Any other help please. Anything wrong in those ini file ??

Wallboard not displaying information

finnure — Mon, 08 Mar 2010 23:28:02 GMT

Wallboard is not displaying any information. Customer has been complaining that sometimes it works, sometimes it doesn't, and most of the time, information displayed on wallboard doesn't match presence and number of personal calls doesn't match either.

Am running CCE 4.0.1. SQL is on a separate server on same subnet. AES is 4.2.1 on same subnet. ACM is 5.2.1 on same subnet. Did try restarting IDS view service, TSAPI service on AES and AES service itself, but nothing works.

Error that looks like the cause for this taken from ASView.log is:
Information: [* IDS View Plugin *] : Information for * Invalid * device "1203" requested and empty values have been sent out to client c91e139b-5e42-42ec-9813-5e701ad1d8d5 - 32977b20-488a-41a9-9c5b-757a0322fed9

Any ideas?

Finnur

Rules Plugin Passing ALT

Roartysa — Fri, 05 Mar 2010 11:46:27 GMT

I'm running into an issue with the rules plugin when trying to pass the ALT button. In reading I see that if I want to press ALT+F I need to pass in %f or %F (not sure if case matters). Yet it doesn't emulate the ALT button at all.

I know I am pointing to the correct window and everything, it's just the ALT keys in the sequence aren't working. I've tried adding a sleep timer in and that was no help. Am I missing something simple here...

Thanks!

changing the desktop language

gururaj — Wed, 03 Mar 2010 20:57:40 GMT

Hi,

I am trying to change the desktop language to french. I have choosen the french language in CCE Desktop->Tools->Options->Language or from configuration manager.
But the plug-in names like Template, Workitem notes, session notes, presence, History etc are still in English language only.

Is there any way to do this?? or do i need to edit the corresponding custom language file, for ex: "ASResource.custom_fr.resx" to get the names of the plug-ins in the required manner.

please help me out in this as soon as possible.

Thanks in Advance,
Gururaj.

IDS multimedia not working

gururaj — Thu, 04 Mar 2010 06:36:46 GMT

Hi

I am facing some error when ever i started the IDS multimedia.

Plz find the attached ini and log file.

Plz help me out. chk the bold portion of log.

ini file

[Service Plug In Host]
Service Display Name = AS Interaction Data Server - Multimedia
Service Command Line = /f C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\ASIDSMultimedia.ini
Service Description = The IDS MultiMedia is a component working with a single focus on the Multi Media staff.
Service Startup State = 2

[Error Logging]
Error Log Level = 1
Error Log File Path = C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\
Error Log File Extension = ASIDSMultiMedia.log
Maximum Error Log File Size KB = 1000

[Server Identifier]
Server Instance ID = b7f34209-b683-4dd6-bdea-529f21336f36
Server Instance Type = 8E5020DF-9059-4693-A806-3F4F8BF0C883
Server Instance Friendly Name = Agile Software IDS MultiMedia

[Application Management Service]
Multicast IP = 239.29.9.67
Multicast Port = 29075
Enable Multicast = True
Management Object URL =
Application Management Director URL List =

[Client Connections]
IP Address = 192.168.55.144
IP Port = 29081
Enable Multicast = True
Enable Trace = False
Broadcast Interval In Seconds = 10
Multicast IP = 239.29.9.67
Multicast Port = 29078
Receive Buffer Length = 20000

[Plug In Assembly List]
IDS MMAE Realtime Engine = IDS MMAE Realtime Engine
;IDS MMAE CMS Engine = IDS MMAE CMS Engine

[IDS MMAE Realtime Engine]
Plugin ID = 62647991-72ff-475d-b53e-985ac99fe249
Assembly File Name = ASIDSMMAERealtimePlugin.dll
Receive Buffer Length = 20000
Statistic Interval = 15
Shift Start Times = 00:00, 00:00
Enable Error Logging = True

[IDS MMAE CMS Engine]
Plugin ID = d9d9701f-82c6-45c0-8761-1ab748d696f8
Server Instance ID = 8b27a0c7-ebe9-4216-9a81-5557a7011c94
Assembly File Name = ASIDSCMSPlugin.dll
Database User Name = root
Database User Password = %%ENCRYPTED("814D1184E73BAD574342")
Database Server Name =
IDS MMAE URL = gtcp://localhost:29077/InteractionDataServiceMultimedia.rem
Enable Error Logging = True
Fire Test Mock Event = False
File DSN =

[License Director]
Connect License Director = False
Enable Debug Trace = False
Primary License Director IP = TELECEL-CCE
Primary License Director Port = 29095
Secondary License Director IP =
Secondary License Director Port = 29095

WedASIDSMultiMedia log file

/**********************************************************************************************************************************************************************************/

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: ASSvcPluginHost is located at C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: ASSvcPluginHost file name is ASSvcPluginHost.exe

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Succeed to load configuration for service plug-in host at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Available = False

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service Command Line =

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service File Folder = C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service File Name = ASSvcPluginHost.exe

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service Display Name = AS Interaction Data Server - Multimedia

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service Command Line = /f C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\ASIDSMultimedia.ini

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service Description = The IDS MultiMedia is a component working with a single focus on the Multi Media staff.

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Service Startup State = Disabled

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Load Plugin to Same Application Domain = False

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Error Log Level = 1

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Error Log File Path = C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Error Log File Extension = ASIDSMultiMedia.log

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Maximum Error Log File Size KB = 1000

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Server Instance ID = b7f34209-b683-4dd6-bdea-529f21336f36

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Server Instance Type = 8E5020DF-9059-4693-A806-3F4F8BF0C883

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Server Instance Friendly Name = Agile Software IDS MultiMedia@TELECEL-CCE

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Connect License Director = False

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Enable Debug Trace = False

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Primary License Director IP = TELECEL-CCE

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Primary License Director Port = 29095

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Secondary License Director IP =

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Secondary License Director Port = 29095

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Multicast IP = 239.29.9.67

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Multicast Port = 29075

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Enable Multicast = True

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Management Object URL =

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Application Management Director URL List =

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: IP Address = 192.168.55.144

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: IP Port = 29081

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Enable Multicast = True

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Enable Trace = False

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Broadcast Interval In Seconds = 10

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Multicast IP = 239.29.9.67

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Multicast Port = 29078

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: Receive Buffer Length = 20000

[Wed Mar 03 16:27:38.297],Info,264,[Thd 4] Information: ASSvcPluginHost succeeded to load configuration.

[Wed Mar 03 16:27:38.297],Startup,264,[Thd 4] Startup Info:

Service Plug In Host [Version: 4.0.0.4]

Start folder: C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\

Parameter(s):

[Wed Mar 03 16:27:38.312],Info,264,[Thd 4] Information: Ready to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.312],Info,264,[Thd 4] Information: Succeed to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.312],Info,264,[Thd 4] Information: Ready to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to set the reference of to the PIM at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to config the remoting channels for publish the remoting objects at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to config the remoting channels for publish the remoting objects at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to publish the console object of at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to publish the console object of at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to publish the management object of at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Succeed to publish the management object of at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.375],Info,264,[Thd 4] Information: Ready to initialize the PIM at 3/3/2010 4:27:38 PM.

[Wed Mar 03 16:27:38.421],Startup,264,[Thd 4] Startup Info: ASIDSCMSPlugin.Plugin.Initialise: initialized with result NoError.

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Valid shift start times provided and has been parsed successfully!

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Succeed to load configuration for plug-in at 3/3/2010 4:27:38 PM!

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Begin of IDS MMAE Realtime plug-in configuration log [IDS MMAE Realtime Engine]

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Plugin ID = 62647991-72ff-475d-b53e-985ac99fe249

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Receive Buffer Length = 20000

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Statistic Interval = 15

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Shift Start Times = 00:00, 00:00

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Shift Start Times = 3/3/2010 12:00:00 AM

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Shift Start Times = 3/4/2010 12:00:00 AM

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Enable Error Logging = True

[Wed Mar 03 16:27:38.484],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : End of IDS MMAE Realtime plug-in configuration log [IDS MMAE Realtime Engine]

[Wed Mar 03 16:27:39.30],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Initialise plug-in successfully at 3/3/2010 4:27:39 PM!

[Wed Mar 03 16:27:39.30],Info,264,[Thd 4] Information: Succeed to initialize the PIM at 3/3/2010 4:27:39 PM.

[Wed Mar 03 16:27:39.30],Info,264,[Thd 4] Information: Ready to prepare the PIM at 3/3/2010 4:27:39 PM.

[Wed Mar 03 16:27:39.45],Info,264,[Thd 4] Information: Succeed to prepare the PIM at 3/3/2010 4:27:39 PM.

[Wed Mar 03 16:27:39.45],Info,264,[Thd 4] Information: Ready to run the PIM at 3/3/2010 4:27:39 PM.

[Wed Mar 03 16:27:39.45],Status,264,[Thd 4] Status Info: ASIDSCMSPlugin.Plugin.StartPlugin: starting.

[Wed Mar 03 16:27:39.61],Status,264,[Thd 4] Status Info: ASIDSCMSPlugin.Worker.GetRemotingSettings: Get remoting settings from C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\ASIDSCMSPlugin.dll.config started.

[Wed Mar 03 16:27:39.217],Status,264,[Thd 4] Status Info: ASIDSCMSPlugin.Worker.GetRemotingSettings: Get remoting settings from C:\Program Files\Avaya\Contact Center Express\Server\Interaction Data Server - Multimedia\ASIDSCMSPlugin.dll.config completed.

[Wed Mar 03 16:27:39.217],Startup,264,[Thd 4] Startup Info: ASIDSCMSPlugin.Plugin.StartPlugin: started with result NoError.

[Wed Mar 03 16:27:39.217],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.Worker.PrepareDatabaseConnection: starting connect to CMS database .

[Wed Mar 03 16:27:39.217],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Begin to start plug-in at 3/3/2010 4:27:39 PM!

[Wed Mar 03 16:27:39.233],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Succeed to get the reference of at 3/3/2010 4:27:39 PM!

[Wed Mar 03 16:27:39.248],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.DBHelp: Conneciton string: Driver={OpenLink Generic ODBC Driver};ServerType=Informix 2000;Port=5000;Server=OpenLink;Protocol=TCP/IP;ReadOnly=No;FetchBufferSize=30;NoLoginBox=No;DeferLongFetch=Yes;UID=root;Host=;Database=CMS;PWD=

[Wed Mar 03 16:27:39.248],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Succeed to get the reference of at 3/3/2010 4:27:39 PM!

[Wed Mar 03 16:27:39.248],Info,264,[Thd 4] Information: [* IDS MMAE Realtime Plugin *] : Succeed to start plug-in at 3/3/2010 4:27:39 PM!

[Wed Mar 03 16:27:39.248],Info,264,[Thd 4] Information: Succeed to run the PIM at 3/3/2010 4:27:39 PM.

[Wed Mar 03 16:27:39.248],Info,264,[Thd 4] Information:

Plugin Name : IDS MMAE CMS Engine

Assembly Path : ASIDSCMSPlugin.dll

Plugin Loaded State : Successful

Error Message :

[Wed Mar 03 16:27:39.248],Info,264,[Thd 4] Information:

Plugin Name : IDS MMAE Realtime Engine

Assembly Path : ASIDSMMAERealtimePlugin.dll

Plugin Loaded State : Successful

Error Message :

[Wed Mar 03 16:27:39.248],Info,264,[Thd 4] Information:

********** AS Interaction Data Server - Multimedia Successfully starts at 3/3/2010 4:27:39 PM **********

[Wed Mar 03 16:27:39.295],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.326],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.Worker.PrepareDatabaseConnection: Connecting to CMS database completed.
[b]
[Wed Mar 03 16:27:39.326],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.326],Minor,3868,[Thd 16] Minor Error: ASIDSCMSPlugin.Worker.PrepareTable: Dropping table c_cceqd failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)[/b]

[Wed Mar 03 16:27:39.326],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.326],Fatal,3868,[Thd 16] Fatal Error:expanded because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

[Wed Mar 03 16:27:39.326],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.326],Minor,3868,[Thd 16] Minor Error: ASIDSCMSPlugin.Worker.PrepareTable: Granting the permission to the public failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

[Wed Mar 03 16:27:39.373],Info,1808,[Thd 8] Information:

New Client |*CONNECTED*|

ServerInstanceID = aff7a39c-7667-4ab5-a78a-34a09a9d10e0

ServerInstanceType = 50B4DADB-7F2E-41ef-AFBD-051B9C279D95

ServerInstanceFriendlyName = Preview Contact

Client IP Address = 192.168.55.144

Client Port = 64584

[Wed Mar 03 16:27:39.373],Info,1808,[Thd 8] Information:

New Client |*CONNECTED*|

ServerInstanceID = 72ac7fc1-cd9e-4e0f-b143-55dbe23da79f

ServerInstanceType = 76dca267-112e-40a9-a538-487b346f8f9a

ServerInstanceFriendlyName = Simple Messaging Media Store@TELECEL-CCE

Client IP Address = 192.168.55.144

Client Port = 64585

[Wed Mar 03 16:27:39.373],Info,1808,[Thd 8] Information:

New Client |*CONNECTED*|

ServerInstanceID = 572eb991-801f-4414-8c10-840ed7b8015c

ServerInstanceType = 2D3B269B-D04D-44bb-A734-83037FD0C4BF

ServerInstanceFriendlyName = Email Media Store

Client IP Address = 192.168.55.144

Client Port = 64582

[Wed Mar 03 16:27:39.389],Info,1808,[Thd 8] Information:

New Client |*CONNECTED*|

ServerInstanceID = 362a4926-a498-4106-9474-265d2a1da8ff

ServerInstanceType = 2E059E8E-8A55-4cff-AB76-3FC96754D720

ServerInstanceFriendlyName = Voice Media Store @TELECEL-CCE

Client IP Address = 192.168.55.144

Client Port = 64583

[Wed Mar 03 16:27:39.545],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.545],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'ACD';

[Wed Mar 03 16:27:39.747],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.747],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'ACD', 'acd', 'acd', 'number', 'N', 'h', 'Acd number associated with the row of data');

[Wed Mar 03 16:27:39.950],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:39.950],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'AGENTSAVAILABLE';

[Wed Mar 03 16:27:40.153],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:40.153],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'AGENTSAVAILABLE', 'agentsavailable', 'no_syn', 'number', 'N', 'h', 'The number of agents available in this q. NOT USED');

[Wed Mar 03 16:27:40.434],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:40.434],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'AGENTSSTAFFED';

[Wed Mar 03 16:27:40.637],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:40.637],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'AGENTSSTAFFED', 'agentsstaffed', 'no_syn', 'number', 'N', 'h', 'The number of agents staffed in this q.NOT USED');

[Wed Mar 03 16:27:40.839],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:40.839],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'AVGABNTIME';

[Wed Mar 03 16:27:41.42],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:41.42],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'AVGABNTIME', 'avgabntime', 'no_syn', 'duration', 'N', 'h', 'Average time to abandon');

[Wed Mar 03 16:27:41.245],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:41.245],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'AVGHANDLETIME';

[Wed Mar 03 16:27:41.448],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:41.448],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'AVGHANDLETIME', 'avghandletime', 'no_syn', 'duration', 'N', 'h', 'Average time an interaction takes to be completed');

[Wed Mar 03 16:27:41.651],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:41.651],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'AVGWAITTIME';

[Wed Mar 03 16:27:41.853],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:41.853],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'AVGWAITTIME', 'avgwaittime', 'no_syn', 'duration', 'N', 'h', 'Average time an interaction waits for service');

[Wed Mar 03 16:27:42.56],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:42.56],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'INTWAITING';

[Wed Mar 03 16:27:42.259],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:42.259],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'INTWAITING', 'intwaiting', 'no_syn', 'number', 'N', 'h', 'The number of interactions waiting for processing');

[Wed Mar 03 16:27:42.462],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:42.462],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'LASTUPDATETIME';

[Wed Mar 03 16:27:42.665],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:42.665],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'LASTUPDATETIME', 'lastupdatetime', 'no_syn', 'date', 'N', 'h', 'Time the row was last updated');

[Wed Mar 03 16:27:42.867],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:42.867],Major,3868,[Thd 16] Major Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Deleting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

DELETE cmstbls WHERE tabname = 'c_cceqd' AND colname = 'OLDESTINT';

[Wed Mar 03 16:27:43.70],Startup,3868,[Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.OpenConnection: Before opening m_Connection.

[Wed Mar 03 16:27:43.70],Fatal,3868,[Thd 16] Fatal Error: ASIDSCMSPlugin.Worker.PrepareOneFieldDefinition: Inserting one field definition failed:

DBHelp.ExecuteCommand: Excuting the command failed because opening conneciton failed with the following exception:

System.Data.Odbc.OdbcException: ERROR [IM002] [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

at System.Data.Odbc.OdbcConnection.HandleError(OdbcHandle hrHandle, RetCode retcode)

at System.Data.Odbc.OdbcConnectionHandle..ctor(OdbcConnection connection, OdbcConnectionString constr, OdbcEnvironmentHandle environmentHandle)

at System.Data.Odbc.OdbcConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)

at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)

at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)

at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)

at System.Data.Odbc.OdbcConnection.Open()

at ASIDSCMSPlugin.DBHelp.OpenConnection(String& excepitonText)

INSERT INTO cmstbls (tabname, colname, l_colname, syn_type, disp_type, csa_type, tabtype, descr) VALUES ('c_cceqd', 'OLDESTINT', 'oldestint', 'no_syn', 'duration', 'N', 'h', 'The oldest interaction waiting for processing');

Virtual Agent Worker - Extra Data

alana — Tue, 02 Mar 2010 17:45:34 GMT

Hello,

I have the Virtual Agent and Web Service Worker installed and configured. However, when setting extra data to the voice work item, the extra data set via WS worker SetExtraData method isn't being passed along when the call is transferred. In my configuration, I have added a station 32132 in VA group and setup WS worker with work item type of 5 (voice). I have made several tests and I could not successfully find the extra data I set while the call was active on station 32132. Below is my test call scenario. I have attached the necessary logs supporting my test.

1) 40010 calls VDN 48010
2) the call is delivered to station 32132 which is being monitored by VA. This generated a UCID of 09999090751262812444
3) invoked WS Initialize with ucid '09999090751262812444'. Result value 0.
4) invoked WS SetExtraData with ucid '09999090751262812444', key 'cceivrva', topic 'cceivr' and value '09999090751262812444 - 09999090751262812444'. Result value 0.
5) transferred call to VDN 48012 to queue the call to skilled agent. As a result of transfer, a new UCID is generated '09999090761262812703.
6) the call was delivered to agent 50001 on station 32129. UCID is now '09999090761262812703'
7) extracted 'ExtraData' table from CustomerData class. The extra data extract were written to the attached CCE Desktop log. However, the extra data key/value did not exist.

Based on my the above test, the extra data I explicitly set prior to the call being transferred to the VDN, the extra data did appear to have attached with the voice work item. Given the call transfer to the VDN created new UCID and work item interactionId which resulted in a two segment call, how can I set (attach) extra data such that the extra data is carried over when the call is transferred and delivered to the agent's station?

Your input is greatly appreciated.

SQL Clustering Question

radicade20 — Wed, 03 Mar 2010 11:25:29 GMT

Hello,

I am having an issue with a client where the the Contact DB is missing from the CCE control panel. This is happening with SQL cluster and we are using the following as the Database Server Name:

SQLCCEPD\SQLCCEPD,4100

CCE 4.0.1. is being used on a Windows Server 2008 environment. The SQL Server version is 2008.

[img]http://www.actinc.net/files/images/contact.jpg[/img]

When I see that the Contact DB has not been populated and try to add it again, I get the following error message:

[img]http://www.actinc.net/files/images/error.jpg[/img]

There are also problems with the Media Store Database adding Programs and Schedules and loading interactions into the Preview Contact Media Store. We are able to connect through the CCE control panel successfuly (see below) however when we try to add new items they are not saved to the database. They are missing when control panel is reopened. There are no error in the error log.

[img]http://www.actinc.net/files/images/success.jpg[/img]

Please let me know if you have any thoughts....

Thanks for your time!

CCE 4.1: question about messaging and supervisor features.

Borisv — Tue, 02 Mar 2010 21:19:56 GMT

I use CCE 4.1.

I would like to know if it's possible to configure sending text messages between two CCE Desktop (without using any MSN,ICQ,Google talk and Microsoft communicator ) ?

Additional question about supervisor application:

-in the preview CCE releases (3.x) it was stand alone application with possibility to send a broadcast text message to agents.

I did'n find this feature in CCE 4.1 ( CCE 4.0)

If it be done to configure?

Thanks

Boris.

Web chat gateway "connecting to sales failed"

gururaj — Sun, 28 Feb 2010 12:12:19 GMT

Hi i am unable to connect to "Sales" in web chat gate way.

I have checked the WCUser and pwd CCEUser0
both are working fine. i am able to login to the server with this username and password and its also mentioned correctly in Sales properties.

the status is "Connecting". and after 2 sec it is "Not connected"
This time i am getting an different error.
check the log. also i am coping the contains of ASWebChatGateway.ini file.

[u][b]WCLog[/b][/u]

S[Sat Feb 27 23:54:05.379],Info,5656,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 23:54:05.379],Info,5656,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 23:54:05.379],Info,5656,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 23:54:06.393],Info,4888,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 23:54:06.424],Info,4332,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[b][Sat Feb 27 23:54:08.405],Major,4888,WCWebService.onException: Sales.WS.ServiceLogin failed: Unable to connect to the remote server[/b]

[Sat Feb 27 23:54:08.405],Info,4888,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 23:54:11.510],Info,4332,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[u][b]ASWebChatGateway.ini[/b][/u]

[Startup]
Version = 4.0.0.0

[Server Identifier]
Server Instance Friendly Name = Web Chat Gateway@TELECEL-CCE
Server Instance ID = 85c08834-b658-4416-be77-dbceff9c0dcd
Server Instance Type = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Error Logging]
Error Log File Path =
Error Log File Extension = WC.log
Maximum Error Log File Size KB = 1000
Error Log Level = 1

[Gateway]
Gateway Name = Web Chat Gateway
Seconds to Reconnect to Simple Messaging Media Store = 60
Minutes to Close Idle Session = 2
Request Validation Function =

[Simple Messaging Media Store]
Simple Messaging Media Store URL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem
Simple Messaging Media Store IP = TELECEL-CCE
Simple Messaging Media Store Port = 29085
Simple Messaging Media Store Remote Factory URI = SMMSRemoteFactory.rem

[Remote Services]
Sales Service = Sales

[Culture]
Culture =

[Progress Messages]
Message for Generic Problem Starting Session = A technical problem prevents us starting a conversation now. Please try again later
Message for Generic Problem Adding Contact =
Message for SMMS Server offline = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.
Message for Generic Problem Starting Session = A technical problem prevents us starting a conversation now. Please try again later

[Application Management Service]
Multicast IP = 239.29.9.67
Multicast Port = 29075
Management Object URL = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem
Application Management Director URL List =
Enable Multicast = True

[Sales]
Remote Service Startup Type = Automatic
Remote Service ID = Sales
Remote Service Password = %%ENCRYPTED("814D1184E33FA95B44440AE6BD6D5F7B29D7")
Remote Service IP = localhost
Remote Service Port = 80
Simple Messaging Media Store Queue = Sales
Simple Messaging Media Store Queue Priority = 5
Seconds to Poll Remote Service = 5
Seconds to Reconnect to Remote Service = 60
Remote Service URI = /WebChatWebService/Service.asmx
Use SSL = False
Remote Service URL =
Maximum Message Size Bytes = 1024
AutoRestart if no Interactions = True
Address Type = 0

Please help me out. Though i know i am asking very sily Questions. but dont mind plz becoz i am completely new to CCE.

if u wann

Also thanks a lot for all those response that i got for my previous post.

web chat gateway 'Sales' not connected

gururaj — Sun, 28 Feb 2010 08:48:38 GMT

Hi

i have installed web chat gate way successfully. but the sales status is coming as 'Not Connected'

i am getting exactly th follwing error.

[b][Sat Feb 27 12:01:20.985],Major,5280,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.[/b]

i have copy paste the entire log file check it out.

I have checked that WCUser is exist and password has also not being expired.

Plz find the log of web chat gate way. look at the bold section.

plz help me out as soon as possible.

[Sat Feb 27 00:01:10.65],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:02:40.78],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:04:10.90],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:05:40.118],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:07:10.131],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:08:40.144],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:10:10.156],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:11:40.169],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:13:10.181],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:14:40.194],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:16:10.206],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:17:40.219],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:19:10.232],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:20:40.244],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:22:10.257],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:23:40.269],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:25:10.282],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:26:40.294],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:28:10.307],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:29:40.320],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:31:10.332],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:32:40.345],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:34:10.357],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:35:40.370],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:37:10.382],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:38:40.395],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:40:10.408],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:41:40.420],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:43:10.433],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:44:40.445],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:46:10.458],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:47:40.471],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:49:10.483],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:50:40.496],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:52:10.508],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:53:40.521],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:55:10.533],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:56:40.546],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:58:10.559],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 00:59:40.571],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:01:10.599],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:02:40.612],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:04:10.624],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:05:40.637],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:07:10.650],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:08:40.662],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:10:10.675],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:11:40.687],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:13:10.700],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:14:40.713],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:16:10.725],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:17:40.738],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:19:10.750],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:20:40.763],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:22:10.775],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:23:40.788],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:25:10.801],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:26:40.813],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:28:10.826],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:29:40.838],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:31:10.851],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:32:40.863],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:34:10.876],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:35:40.889],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:37:10.901],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:38:40.914],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:40:10.926],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:41:40.939],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:43:10.951],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:44:40.964],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:46:10.977],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:47:40.989],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:49:11.2],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:50:41.14],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:52:11.27],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:53:41.40],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:55:11.52],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:56:41.80],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:58:11.93],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 01:59:41.105],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:01:11.118],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:02:41.131],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:04:11.143],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:05:41.156],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:07:11.168],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:08:41.181],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:10:11.193],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:11:41.206],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:13:11.219],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:14:41.231],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:16:11.244],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:17:41.256],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:19:11.269],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:20:41.281],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:22:11.294],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:23:41.307],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:25:11.319],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:26:41.332],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:28:11.344],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:29:41.357],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:31:11.370],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:32:41.382],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:34:11.395],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:35:41.407],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:37:11.420],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:38:41.432],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:40:11.445],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:41:41.458],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:43:11.470],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:44:41.483],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:46:11.495],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:47:41.508],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:49:11.520],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:50:41.533],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:52:11.546],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:53:41.574],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:55:11.586],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:56:41.599],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:58:11.612],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 02:59:41.624],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:01:11.637],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:02:41.649],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:04:11.662],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:05:41.674],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:07:11.687],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:08:41.700],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:10:11.712],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:11:41.725],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:13:11.737],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:14:41.750],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:16:11.762],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:17:41.775],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:19:11.788],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:20:41.800],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:22:11.813],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:23:41.825],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:25:11.838],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:26:41.850],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:28:11.863],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:29:41.876],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:31:11.888],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:32:41.901],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:34:11.913],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:35:41.926],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:37:11.939],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:38:41.951],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:40:11.964],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:41:41.976],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:43:11.989],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:44:42.1],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:46:12.14],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:47:42.27],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:49:12.55],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:50:42.67],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:52:12.80],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:53:42.92],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:55:12.105],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:56:42.118],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:58:12.130],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 03:59:42.143],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:01:12.155],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:02:42.168],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:04:12.181],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:05:42.193],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:07:12.206],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:08:42.218],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:10:12.231],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:11:42.243],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:13:12.256],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:14:42.269],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:16:12.281],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:17:42.294],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:19:12.306],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:20:42.319],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:22:12.331],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:23:42.344],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:25:12.357],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:26:42.369],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:28:12.382],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:29:42.394],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:31:12.407],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:32:42.419],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:34:12.432],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:35:42.445],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:37:12.457],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:38:42.470],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:40:12.482],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:41:42.495],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:43:12.508],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:44:42.536],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:46:12.548],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:47:42.561],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:49:12.573],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:50:42.586],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:52:12.599],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:53:42.611],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:55:12.624],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:56:42.636],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:58:12.649],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 04:59:42.661],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:01:12.674],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:02:42.687],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:04:12.699],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:05:42.712],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:07:12.724],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:08:42.737],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:10:12.749],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:11:42.762],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:13:12.775],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:14:42.787],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:16:12.800],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:17:42.812],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:19:12.825],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:20:42.838],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:22:12.850],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:23:42.863],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:25:12.875],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:26:42.888],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:28:12.900],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:29:42.913],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:31:12.926],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:32:42.938],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:34:12.951],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:35:42.963],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:37:12.976],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:38:42.988],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:40:13.17],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:41:43.29],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:43:13.42],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:44:43.54],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:46:13.67],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:47:43.80],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:49:13.92],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:50:43.105],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:52:13.117],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:53:43.130],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:55:13.142],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:56:43.155],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:58:13.168],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 05:59:43.180],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:01:13.193],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:02:43.205],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:04:13.218],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:05:43.230],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:07:13.243],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:08:43.256],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:10:13.268],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:11:43.281],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:13:13.293],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:14:43.306],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:16:13.318],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:17:43.331],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:19:13.344],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:20:43.356],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:22:13.369],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:23:43.381],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:25:13.394],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:26:43.407],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:28:13.419],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:29:43.432],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:31:13.444],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:32:43.457],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:34:13.469],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:35:43.482],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:37:13.510],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:38:43.523],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:40:13.535],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:41:43.548],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:43:13.560],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:44:43.573],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:46:13.586],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:47:43.598],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:49:13.611],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:50:43.623],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:52:13.636],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:53:43.649],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:55:13.661],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:56:43.674],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:58:13.686],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 06:59:43.699],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:01:13.711],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:02:43.724],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:04:13.737],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:05:43.749],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:07:13.762],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:08:43.774],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:10:13.787],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:11:43.799],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:13:13.812],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:14:43.825],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:16:13.837],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:17:43.850],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:19:13.862],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:20:43.875],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:22:13.887],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:23:43.900],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:25:13.913],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:26:43.925],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:28:13.938],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:29:43.950],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:31:13.963],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:32:43.991],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:34:14.4],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:35:44.16],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:37:14.29],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:38:44.41],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:40:14.54],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:41:44.67],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:43:14.79],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:44:44.92],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:46:14.104],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:47:44.117],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:49:14.129],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:50:44.142],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:52:14.155],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:53:44.167],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:55:14.180],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:56:44.192],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:58:14.205],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 07:59:44.217],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:01:14.230],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:02:44.243],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:04:14.255],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:05:44.268],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:07:14.280],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:08:44.293],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:10:14.306],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:11:44.318],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:13:14.331],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:14:44.343],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:16:14.356],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:17:44.368],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:19:14.381],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:20:44.394],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:22:14.406],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:23:44.419],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:25:14.431],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:26:44.444],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:28:14.472],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:29:44.485],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:31:14.497],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:32:44.510],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:34:14.522],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:35:44.535],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:37:14.548],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:38:44.560],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:40:14.573],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:41:44.585],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:43:14.598],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:44:44.610],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:46:14.623],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:47:44.636],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:49:14.648],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:50:44.661],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:52:14.673],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:53:44.686],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:55:14.698],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:56:44.711],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:58:14.724],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 08:59:44.736],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:01:14.749],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:02:44.761],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:04:14.774],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:05:44.786],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:07:14.799],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:08:44.812],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:10:14.824],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:11:44.837],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:13:14.849],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:14:44.862],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:16:14.875],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:17:44.887],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:19:14.900],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:20:44.912],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:22:14.925],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:23:44.953],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:25:14.966],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:26:44.978],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:28:14.991],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:29:45.3],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:31:15.16],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:32:45.28],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:34:15.41],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:35:45.54],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:37:15.66],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:38:45.79],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:40:15.91],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:41:45.104],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:43:15.117],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:44:45.129],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:46:15.142],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:47:45.154],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:49:15.167],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:50:45.179],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:52:15.192],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:53:45.205],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:55:15.217],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:56:45.230],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:58:15.242],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 09:59:45.255],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:01:15.267],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:02:45.280],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:04:15.293],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:05:45.305],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:07:15.318],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:08:45.330],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:10:15.343],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:11:45.355],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:13:15.368],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:14:45.381],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:16:15.393],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:17:45.406],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:19:15.418],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:20:45.447],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:22:15.459],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:23:45.472],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:25:15.484],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:26:45.497],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:28:15.509],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:29:45.522],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:31:15.535],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:32:45.547],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:34:15.560],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:35:45.572],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:37:15.585],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:38:45.597],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:40:15.610],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:41:45.623],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:43:15.635],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:44:45.648],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:46:15.660],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:47:45.673],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:49:15.685],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:50:45.698],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:52:15.711],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:53:45.723],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:55:15.736],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:56:45.748],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:58:15.761],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 10:59:45.774],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:01:15.786],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:02:45.799],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:04:15.811],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:05:45.824],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:07:15.836],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:08:45.849],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:10:15.862],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:11:45.874],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:13:15.887],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:14:45.899],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:16:15.927],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:17:45.940],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:19:15.953],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:20:45.965],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:22:15.978],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:23:45.990],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:25:16.3],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:26:46.16],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:28:16.28],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:29:46.41],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:31:16.53],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:32:46.66],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:34:16.78],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:35:46.91],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:37:16.104],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:38:46.116],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:40:16.129],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:41:46.141],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:43:16.154],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:44:46.166],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:46:16.179],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:47:46.192],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:49:16.204],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:50:31.802],Info,3224,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 11:50:46.217],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:52:16.229],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:53:46.242],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:55:16.254],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:56:11.338],Info,5976,SMMSClient.OnSMQueueStatusChanged: SMQueueStatusChanged is received for Queue 'Sales' Status = 'MDOffline'

[Sat Feb 27 11:56:46.267],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:56:57.749],Info,5796,SMMSClient.OnSMQueueStatusChanged: SMQueueStatusChanged is received for Queue 'Sales' Status = 'Open'

[Sat Feb 27 11:58:16.280],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 11:59:46.292],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:01:16.305],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:01:19.862],Info,3224,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 12:01:19.862],Info,3224,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 12:01:19.862],Info,3224,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 12:01:20.876],Info,5280,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 12:01:20.876],Info,5976,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[b][Sat Feb 27 12:01:20.985],Major,5280,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.[/b]

[Sat Feb 27 12:01:21.0],Info,5976,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:02:46.317],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:04:16.330],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:05:46.343],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:07:16.355],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:08:46.368],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:10:16.380],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:11:46.408],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:13:16.421],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:14:46.434],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:16:16.446],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:17:46.459],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:19:16.471],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:20:46.484],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:21:38.947],Info,3224,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 12:21:38.947],Info,3224,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 12:21:38.947],Info,3224,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 12:21:39.961],Info,5280,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 12:21:39.961],Info,5976,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:21:39.961],Major,5280,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 12:21:39.961],Info,5796,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:22:16.496],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:23:46.509],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:25:16.522],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:26:46.534],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:28:16.547],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:29:46.559],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:31:16.572],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:32:46.585],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:34:16.597],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:35:46.610],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:37:16.622],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:38:06.199],Info,3224,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 12:38:46.635],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:40:16.647],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:41:46.660],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:43:16.673],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:44:46.685],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:46:16.698],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:47:46.710],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:49:06.6],Info,3224,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 12:49:06.6],Info,3224,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 12:49:06.6],Info,3224,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 12:49:07.20],Info,5976,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 12:49:07.20],Info,5280,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:49:07.129],Major,5976,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 12:49:07.129],Info,5280,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:49:16.723],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:50:46.735],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:52:16.748],Info,5796,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:53:07.573],Info,3224,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 12:53:46.761],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:55:16.773],Info,5280,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:56:46.786],Info,5976,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 12:56:55.381],Info,5976,SMMSClient.OnSMQueueStatusChanged: SMQueueStatusChanged is received for Queue 'Sales' Status = 'MDOffline'

[Sat Feb 27 12:57:04.164],Info,5280,SMMSClient.OnSMQueueStatusChanged: SMQueueStatusChanged is received for Queue '' Status = 'Unknown'

[Sat Feb 27 12:57:04.164],Info,5280,SMMSClient.OnSMShutDown: SMShutDown is received: SMMS has been stopped.

[Sat Feb 27 12:57:04.227],Info,5280,SMMSClient.TriggerTimerToReconnectSMMS: Triggering a new Timer to re-connect to SMMS in 60 seconds.

[Sat Feb 27 12:57:12.994],Status,5796,SMGateWay.stop: The Gateway is stopping at 2/27/2010 12:57:12 PM

[Sat Feb 27 12:57:12.994],Status,5796,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 12:57:12.994],Info,5976,GatewayManagement.OnSMGMGatewayShutsDownAsyn: Succeeded to fire SMGMGatewayShutsDown event

[Sat Feb 27 12:57:12.994],Status,5796,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 12:57:13.10],Major,5796,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 12:57:13.10],Info,5796,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 12:57:13.25],Info,5796,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 12:57:13.25],Info,5796,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 12:57:13.25],Info,5976,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:57:13.25],Status,5796,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 12:57:13.25],Status,5796,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 12:58:26.361],Startup,3688,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 12:58:26.377],Info,3688,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 12:58:26.408],Info,3688,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 12:58:26.424],Startup,3688,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 12:58:26.424],Startup,3688,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 12:58:26.424],Startup,3688,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 12:58:26.424],Startup,3688,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: CultureId =

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 12:58:26.439],Status,3688,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 12:58:26.439],Startup,3688,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 12:58:26.455],Startup,3688,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 12:58:26.455],Startup,3688,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 12:58:26.455],Startup,3688,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 12:58:26.455],Info,3688,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 12:58:26.455],Startup,3688,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 12:58:26.455],Info,3688,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Url =

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Password = ********

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: NickName =

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: Port = 80

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 12:58:26.455],Startup,3688,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 12:58:26.470],Startup,3688,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 12:58:26.470],Startup,3688,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 12:58:26.470],Startup,3688,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 12:58:26.470],Startup,3688,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 12:58:26.470],Startup,3688,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 12:58:26.470],Startup,3688,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 12:58:26.470],Info,3688,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 12:58:26.470],Info,3688,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 12:58:26.470],Info,3688,SMMSClient.start: Creating thread ...

[Sat Feb 27 12:58:26.470],Info,3688,SMMSClient.start: Thread: OK

[Sat Feb 27 12:58:26.470],Info,3688,SMMSClient.start: Thread '' started OK

[Sat Feb 27 12:58:26.470],Info,5684,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 12:58:26.470],Info,5684,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 12:58:26.580],Info,5684,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 12:58:26.580],Info,5684,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 12:58:26.580],Info,5684,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 12:58:26.626],Info,5684,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 12:58:27.484],Info,3688,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 12:58:27.687],Major,3688,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 12:58:27.718],Info,3688,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 12:58:50.214],Info,5288,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 12:59:34.378],Info,5288,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 12:59:34.378],Info,5288,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 12:59:34.378],Info,5288,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 12:59:35.392],Info,3688,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 12:59:35.392],Major,3688,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 12:59:35.392],Info,2140,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:59:35.392],Info,3688,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:59:52.973],Info,5288,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 12:59:52.973],Info,5288,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 12:59:52.973],Info,5288,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 12:59:53.987],Info,2140,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 12:59:53.987],Major,2140,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 12:59:53.987],Info,484,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:59:53.987],Info,2140,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 12:59:56.655],Info,3688,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:01:26.667],Info,2140,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:02:56.680],Info,3688,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:04:06.225],Info,5288,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:04:06.225],Info,5288,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:04:06.225],Info,5288,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:04:07.239],Info,2140,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:04:07.239],Info,3688,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:04:07.239],Major,2140,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:04:07.239],Info,484,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:04:10.718],Info,5288,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:04:10.718],Info,5288,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:04:10.718],Info,5288,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:04:11.732],Info,2140,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:04:11.732],Major,2140,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:04:11.732],Info,484,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:04:11.732],Info,484,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:04:24.586],Status,2140,SMGateWay.stop: The Gateway is stopping at 2/27/2010 1:04:24 PM

[Sat Feb 27 13:04:24.586],Status,2140,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 13:04:24.586],Info,3688,GatewayManagement.OnSMGMGatewayShutsDownAsyn: Succeeded to fire SMGMGatewayShutsDown event

[Sat Feb 27 13:04:24.586],Status,2140,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 13:04:24.586],Major,2140,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:04:24.586],Info,2140,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 13:04:24.602],Info,2140,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 13:04:24.602],Info,484,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: No event handler is attached to SMMGatewayConnected event, so no event will be fired.

[Sat Feb 27 13:04:24.664],Info,2140,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 13:04:24.664],Status,2140,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:04:24.664],Status,2140,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 13:04:57.393],Startup,1872,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:04:57.409],Info,1872,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 13:04:57.440],Info,1872,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 13:04:57.471],Startup,1872,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:04:57.471],Startup,1872,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: CultureId =

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 13:04:57.471],Startup,1872,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 13:04:57.487],Status,1872,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 13:04:57.487],Startup,1872,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 13:04:57.487],Startup,1872,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 13:04:57.487],Startup,1872,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 13:04:57.487],Info,1872,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 13:04:57.487],Startup,1872,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 13:04:57.487],Info,1872,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: Url =

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 13:04:57.487],Startup,1872,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: Password = ********

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: NickName =

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: Port = 80

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 13:04:57.502],Startup,1872,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 13:04:57.502],Info,1872,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:04:57.502],Info,1872,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 13:04:57.502],Info,1872,SMMSClient.start: Creating thread ...

[Sat Feb 27 13:04:57.502],Info,1872,SMMSClient.start: Thread: OK

[Sat Feb 27 13:04:57.502],Info,1872,SMMSClient.start: Thread '' started OK

[Sat Feb 27 13:04:57.502],Info,2956,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 13:04:57.518],Info,2956,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 13:04:57.596],Info,2956,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 13:04:57.596],Info,2956,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 13:04:57.596],Info,2956,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:04:57.627],Info,2956,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:04:58.516],Info,1872,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 13:04:58.719],Major,1872,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:04:58.750],Info,1872,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 13:05:00.669],Info,1720,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:05:17.564],Info,1720,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:05:17.580],Info,1720,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:05:17.580],Info,1720,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:05:18.594],Info,1872,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:05:18.594],Major,1872,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:05:18.594],Info,5368,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:05:18.594],Info,1872,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:06:18.857],Info,1720,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:06:18.857],Info,1720,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:06:18.857],Info,1720,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:06:19.871],Info,1096,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:06:19.871],Major,1096,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:06:19.871],Info,5368,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:06:19.871],Info,1096,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:06:27.655],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:07:57.684],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:08:47.994],Info,1720,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:09:27.696],Info,1096,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:10:57.709],Info,1096,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:12:27.721],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:13:57.734],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:15:27.747],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:16:57.759],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:18:27.772],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:19:57.784],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:21:27.797],Info,1096,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:21:54.177],Status,1872,SMGateWay.stop: The Gateway is stopping at 2/27/2010 1:21:54 PM

[Sat Feb 27 13:21:54.177],Status,1872,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 13:21:54.177],Status,1872,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 13:21:54.177],Info,1096,GatewayManagement.OnSMGMGatewayShutsDownAsyn: Succeeded to fire SMGMGatewayShutsDown event

[Sat Feb 27 13:21:54.177],Major,1872,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:21:54.192],Info,1872,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 13:21:54.208],Info,1872,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 13:21:54.208],Info,5368,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: No event handler is attached to SMMGatewayConnected event, so no event will be fired.

[Sat Feb 27 13:21:54.270],Info,1872,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 13:21:54.270],Status,1872,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:21:54.270],Status,1872,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.918],Info,3324,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 13:23:17.934],Info,3324,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 13:23:17.965],Startup,3324,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.965],Startup,3324,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: CultureId =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 13:23:17.980],Status,3324,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 13:23:17.980],Startup,3324,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 13:23:17.980],Startup,3324,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 13:23:17.980],Info,3324,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 13:23:17.980],Startup,3324,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 13:23:17.980],Info,3324,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Url =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Password = ********

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: NickName =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Port = 80

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 13:23:17.996],Info,3324,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.996],Info,3324,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 13:23:17.996],Info,3324,SMMSClient.start: Creating thread ...

[Sat Feb 27 13:23:17.996],Info,3324,SMMSClient.start: Thread: OK

[Sat Feb 27 13:23:17.996],Info,3324,SMMSClient.start: Thread '' started OK

[Sat Feb 27 13:23:17.996],Info,4500,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 13:23:17.996],Info,4500,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 13:23:18.74],Info,4500,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 13:23:18.90],Info,4500,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 13:23:18.90],Info,4500,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:23:18.121],Info,4500,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:23:19.10],Info,3324,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 13:23:19.197],Major,3324,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:23:19.244],Info,3324,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 13:23:22.130],Info,3568,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:23:29.212],Info,3568,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:23:43.518],Info,3568,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:23:43.518],Info,3568,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:23:43.518],Info,3568,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:23:44.532],Info,3324,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:23:44.532],Major,3324,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:23:44.532],Info,3324,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:23:44.532],Info,3504,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:24:48.149],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:26:18.161],Info,3324,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:27:48.174],Info,1916,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:29:18.187],Info,1916,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:30:48.199],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:32:18.212],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:33:48.224],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:35:18.237],Info,1916,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:36:48.250],Info,1916,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:38:18.262],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:39:48.275],Info,3324,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:41:18.287],Info,3324,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:42:48.300],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:43:56.269],Info,3568,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:43:56.269],Info,3568,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:43:56.269],Info,3568,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:43:57.283],Info,1916,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:43:57.283],Major,1916,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:43:57.283],Info,3324,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:43:57.283],Info,3324,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:44:18.312],Info,3504,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:45:14.395],Status,3504,SMGateWay.stop: The Gateway is stopping at 2/27/2010 1:45:14 PM

[Sat Feb 27 13:45:14.395],Status,3504,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 13:45:14.395],Status,3504,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 13:45:14.395],Info,1916,GatewayManagement.OnSMGMGatewayShutsDownAsyn: Succeeded to fire SMGMGatewayShutsDown event

[Sat Feb 27 13:45:14.410],Major,3504,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:45:14.410],Info,3504,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 13:45:14.426],Info,3504,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 13:45:14.426],Info,1916,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: No event handler is attached to SMMGatewayConnected event, so no event will be fired.

[Sat Feb 27 13:45:14.488],Info,3504,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 13:45:14.488],Status,3504,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:45:14.488],Status,3504,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 13:45:16.33],Startup,3272,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:45:16.48],Info,3272,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 13:45:16.80],Info,3272,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 13:45:16.95],Startup,3272,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:45:16.95],Startup,3272,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: CultureId =

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 13:45:16.111],Startup,3272,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 13:45:16.111],Status,3272,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 13:45:16.126],Startup,3272,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 13:45:16.126],Startup,3272,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 13:45:16.126],Startup,3272,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 13:45:16.126],Info,3272,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 13:45:16.126],Startup,3272,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 13:45:16.126],Info,3272,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Url =

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Password = ********

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: NickName =

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: Port = 80

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 13:45:16.126],Startup,3272,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 13:45:16.142],Startup,3272,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 13:45:16.142],Startup,3272,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 13:45:16.142],Info,3272,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:45:16.142],Info,3272,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 13:45:16.142],Info,3272,SMMSClient.start: Creating thread ...

[Sat Feb 27 13:45:16.142],Info,3272,SMMSClient.start: Thread: OK

[Sat Feb 27 13:45:16.142],Info,3272,SMMSClient.start: Thread '' started OK

[Sat Feb 27 13:45:16.142],Info,240,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 13:45:16.142],Info,240,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 13:45:16.220],Info,240,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 13:45:16.236],Info,240,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 13:45:16.236],Info,240,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:45:16.267],Info,240,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:45:17.156],Info,3272,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 13:45:17.359],Major,3272,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:45:17.390],Info,3272,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 13:46:28.480],Status,3272,SMGateWay.stop: The Gateway is stopping at 2/27/2010 1:46:28 PM

[Sat Feb 27 13:46:28.480],Status,3272,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 13:46:28.480],Info,468,GatewayManagement.OnSMGMGatewayShutsDownAsyn: No event handler is attached to SMGMGatewayShutsDown event, so no event will be fired.

[Sat Feb 27 13:46:28.480],Status,3272,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 13:46:28.480],Major,3272,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:46:28.480],Info,3272,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 13:46:28.495],Info,3272,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 13:46:28.495],Info,468,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: No event handler is attached to SMMGatewayConnected event, so no event will be fired.

[Sat Feb 27 13:46:28.558],Info,3272,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 13:46:28.558],Status,3272,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:46:28.558],Status,3272,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 13:46:30.133],Startup,3724,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:46:30.149],Info,3724,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 13:46:30.180],Info,3724,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 13:46:30.196],Startup,3724,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:46:30.196],Startup,3724,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: CultureId =

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 13:46:30.211],Status,3724,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 13:46:30.211],Startup,3724,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 13:46:30.227],Startup,3724,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 13:46:30.227],Startup,3724,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 13:46:30.227],Startup,3724,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 13:46:30.227],Info,3724,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 13:46:30.227],Startup,3724,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 13:46:30.227],Info,3724,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Url =

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Password = ********

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: NickName =

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: Port = 80

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 13:46:30.227],Startup,3724,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 13:46:30.227],Info,3724,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:46:30.227],Info,3724,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 13:46:30.242],Info,3724,SMMSClient.start: Creating thread ...

[Sat Feb 27 13:46:30.242],Info,3724,SMMSClient.start: Thread: OK

[Sat Feb 27 13:46:30.242],Info,3724,SMMSClient.start: Thread '' started OK

[Sat Feb 27 13:46:30.242],Info,1932,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 13:46:30.242],Info,1932,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 13:46:30.320],Info,1932,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 13:46:30.320],Info,1932,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 13:46:30.320],Info,1932,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:46:30.367],Info,1932,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:46:31.256],Info,3724,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 13:46:31.444],Major,3724,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:46:31.475],Info,3724,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 13:48:00.380],Info,3724,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:48:08.710],Status,3724,SMGateWay.stop: The Gateway is stopping at 2/27/2010 1:48:08 PM

[Sat Feb 27 13:48:08.710],Status,3724,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 13:48:08.710],Info,3856,GatewayManagement.OnSMGMGatewayShutsDownAsyn: No event handler is attached to SMGMGatewayShutsDown event, so no event will be fired.

[Sat Feb 27 13:48:08.726],Status,3724,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 13:48:08.726],Major,3724,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:48:08.726],Info,3724,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 13:48:08.741],Info,3724,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 13:48:08.741],Info,3856,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: No event handler is attached to SMMGatewayConnected event, so no event will be fired.

[Sat Feb 27 13:48:08.804],Info,3724,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 13:48:08.804],Status,3724,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:48:08.804],Status,3724,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 13:48:50.66],Startup,4180,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:48:50.82],Info,4180,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 13:48:50.113],Info,4180,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 13:48:50.129],Startup,4180,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:48:50.129],Startup,4180,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: CultureId =

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 13:48:50.129],Startup,4180,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 13:48:50.144],Status,4180,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 13:48:50.144],Startup,4180,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 13:48:50.144],Startup,4180,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 13:48:50.144],Startup,4180,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 13:48:50.144],Info,4180,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 13:48:50.144],Startup,4180,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 13:48:50.144],Info,4180,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: Url =

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: Password = ********

[Sat Feb 27 13:48:50.144],Startup,4180,SMLogging.LogProperty: NickName =

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: Port = 80

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 13:48:50.160],Startup,4180,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 13:48:50.160],Info,4180,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:48:50.160],Info,4180,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 13:48:50.160],Info,4180,SMMSClient.start: Creating thread ...

[Sat Feb 27 13:48:50.160],Info,4180,SMMSClient.start: Thread: OK

[Sat Feb 27 13:48:50.160],Info,4180,SMMSClient.start: Thread '' started OK

[Sat Feb 27 13:48:50.160],Info,4652,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 13:48:50.160],Info,4652,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 13:48:50.253],Info,4652,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 13:48:50.253],Info,4652,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 13:48:50.253],Info,4652,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:48:50.285],Info,4652,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:48:51.174],Info,4180,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 13:48:51.361],Major,4180,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:48:51.392],Info,4180,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 13:48:54.122],Info,472,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:49:01.49],Info,472,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:49:02.31],Info,472,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:49:02.31],Info,472,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:49:02.31],Info,472,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:49:03.45],Info,4180,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:49:03.45],Major,4180,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:49:03.45],Info,4876,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:49:03.45],Info,4180,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:49:10.970],Info,472,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:49:10.970],Info,472,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:49:10.970],Info,472,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:49:11.984],Info,4180,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:49:11.984],Major,4180,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:49:11.984],Info,4872,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:49:11.984],Info,4872,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:49:15.557],Info,472,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:49:15.557],Info,472,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:49:15.557],Info,472,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:49:16.571],Info,4872,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:49:16.571],Major,4872,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:49:16.571],Info,4180,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:49:16.571],Info,4872,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:50:20.297],Info,4180,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:51:50.310],Info,4180,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:53:02.8],Info,472,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:53:02.8],Info,472,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:53:02.8],Info,472,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:53:03.22],Info,4872,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:53:03.22],Major,4872,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:53:03.22],Info,4180,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:53:03.22],Info,4876,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:53:20.322],Info,4872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:54:50.335],Info,4876,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:56:20.347],Info,4872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:57:50.360],Info,4180,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:59:20.373],Info,4872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 14:00:50.385],Info,4872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 14:02:20.407],Info,4872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 14:03:50.419],Info,4876,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 14:05:20.431],Info,4876,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 14:06:50.443],Info,4872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

ice: Service Sales started OK.

[Sat Feb 27 13:06:19.871],Info,1096,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:06:19.871],Major,1096,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:06:19.871],Info,5368,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:06:19.871],Info,1096,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: Succeeded to fire SMMGatewayConnected event: Gateway Name = 'Sales', Started = False

[Sat Feb 27 13:06:27.655],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:07:57.684],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:08:47.994],Info,1720,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:09:27.696],Info,1096,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:10:57.709],Info,1096,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:12:27.721],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:13:57.734],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:15:27.747],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:16:57.759],Info,1872,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:18:27.772],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:19:57.784],Info,5368,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:21:27.797],Info,1096,SMMSClient.TimerCallBackToKeepAlive: ASSimpleMessagingObj.KeepAlive() was called

[Sat Feb 27 13:21:54.177],Status,1872,SMGateWay.stop: The Gateway is stopping at 2/27/2010 1:21:54 PM

[Sat Feb 27 13:21:54.177],Status,1872,SMGateWay.stop: The Gateway is running 0 sessions

[Sat Feb 27 13:21:54.177],Status,1872,SMGateWay.stop: All sessions are closed.

[Sat Feb 27 13:21:54.177],Info,1096,GatewayManagement.OnSMGMGatewayShutsDownAsyn: Succeeded to fire SMGMGatewayShutsDown event

[Sat Feb 27 13:21:54.177],Major,1872,WCWebService.onException: Sales.WS.ServiceLogout failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:21:54.192],Info,1872,PollingRemoteServiceProcess.stopTheTimer: Checking The Timer to stop.

[Sat Feb 27 13:21:54.208],Info,1872,PollingRemoteServiceProcess.stopTheTimer: The Timer is stopped.

[Sat Feb 27 13:21:54.208],Info,5368,GatewayManagement.OnSMGMRemoteServiceConnectedAsyn: No event handler is attached to SMMGatewayConnected event, so no event will be fired.

[Sat Feb 27 13:21:54.270],Info,1872,ConfigData.unRegisterRemotingChannels: Unregistering Remoting Channel: gtcp

[Sat Feb 27 13:21:54.270],Status,1872,SMGateWay.stop: Remoting Channels have been unregistered.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:21:54.270],Status,1872,SMGateWay.stop: Gateway Web Chat Gateway is stopped.

/**********************************************************************************************************************************************************************************/

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.loadData: The Gateway is starting up.

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.4, Culture=neutral, PublicKeyToken=null has started up.

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.4

[Sat Feb 27 13:23:17.887],Startup,3324,ConfigData.logStartUpInformation: The Gateway is running on the machine TELECEL-CCE

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 6.0.6001 Service Pack 1

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.1434

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]

[Sat Feb 27 13:23:17.902],Startup,3324,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.918],Info,3324,ConfigData.getConfigurationSection: Cannot find the section 'Proxy Server' in the configuration data

[Sat Feb 27 13:23:17.934],Info,3324,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'

[Sat Feb 27 13:23:17.965],Startup,3324,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.965],Startup,3324,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: GatewayName = Web Chat Gateway

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: SecondsToReconnectSMMS = 60

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: MinutesToCloseIdleSession = 2

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: SMMSServerURL = gtcp://TELECEL-CCE:29085/SMMSRemoteFactory.rem

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ValidationFunction =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: CultureId =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Key = _3304

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Value = A technical problem prevents us starting a conversation now. Please try again later

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProgressMessages:

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Key = _103226

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Value = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@TELECEL-CCE

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ServerInstanceID = 85c08834-b658-4416-be77-dbceff9c0dcd

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: OwnHostName = TELECEL-CCE

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: RemotingChannelType = gtcp

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: RemotingPort = 29063

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: Version = 4.0.0.0

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcMulticastPort = 29075

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://TELECEL-CCE:29063/ASSMGatewayManagement.rem

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcManagementDirectorList =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: AmcEnableMulticast = True

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProxyHost =

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProxyPort = 8080

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: UseProxy = False

[Sat Feb 27 13:23:17.965],Startup,3324,SMLogging.LogProperty: ProxyAuthorization = None

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ProxyID =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ProxyPassword = ********

[Sat Feb 27 13:23:17.980],Status,3324,SMGateWay.logConfigInformation: Error Log Parameters:

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ErrorLogLevel = 1

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ErrorLogFileExtension = WC.log

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: MaxErrorLogFileSize = 1000

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: TraceEnabled = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog

[Sat Feb 27 13:23:17.980],Startup,3324,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:

[Sat Feb 27 13:23:17.980],Startup,3324,SMGateWay.logConfigInformation: SMMS Queue ID = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMGateWay.logConfigInformation: Remote Services:

[Sat Feb 27 13:23:17.980],Info,3324,ConnectionPool.logInfo: BEGINS

[Sat Feb 27 13:23:17.980],Startup,3324,ConnectionPool.logInfo: 1.Remote Service = Sales

[Sat Feb 27 13:23:17.980],Info,3324,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Url =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Ssl = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: PollInterval = 5

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: CustomAddressType = 0

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: PollingErrorFlag = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: PollingStatus = Unknown

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Status = NotConnected

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: RestartRequired = False

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: MimeType = text/plain

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Name = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Type = Web Chat Service

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: StartupType = Automatic

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: AmcIcon =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ID = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Password = ********

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: NickName =

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: IP = localhost

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: Port = 80

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: DefaultQueueID = Sales

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: DefaultQueuePriority = 5

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: MessageMaxSize = 1024

[Sat Feb 27 13:23:17.980],Startup,3324,SMLogging.LogProperty: ReconnectInterval = 60

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: AutoRestart = True

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: LastGoodIP =

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: MediaType = Unknown

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: MediaTypeName = WebChat

[Sat Feb 27 13:23:17.996],Startup,3324,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales

[Sat Feb 27 13:23:17.996],Info,3324,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

/**********************************************************************************************************************************************************************************/

[Sat Feb 27 13:23:17.996],Info,3324,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread

[Sat Feb 27 13:23:17.996],Info,3324,SMMSClient.start: Creating thread ...

[Sat Feb 27 13:23:17.996],Info,3324,SMMSClient.start: Thread: OK

[Sat Feb 27 13:23:17.996],Info,3324,SMMSClient.start: Thread '' started OK

[Sat Feb 27 13:23:17.996],Info,4500,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]

[Sat Feb 27 13:23:17.996],Info,4500,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]

[Sat Feb 27 13:23:18.74],Info,4500,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]

[Sat Feb 27 13:23:18.90],Info,4500,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]

[Sat Feb 27 13:23:18.90],Info,4500,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:23:18.121],Info,4500,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]

[Sat Feb 27 13:23:19.10],Info,3324,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)

[Sat Feb 27 13:23:19.197],Major,3324,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allowed.

[Sat Feb 27 13:23:19.244],Info,3324,GatewayManagement..ctor: GatewayManagement Object is being constructed.

[Sat Feb 27 13:23:22.130],Info,3568,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:23:29.212],Info,3568,GatewayManagement.GetAllRemoteServices: Begins.

[Sat Feb 27 13:23:43.518],Info,3568,RemoteServerConnection.startRemoteService: Starting service Sales ...

[Sat Feb 27 13:23:43.518],Info,3568,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 1 second(s)

[Sat Feb 27 13:23:43.518],Info,3568,RemoteServerConnection.startRemoteService: Service Sales started OK.

[Sat Feb 27 13:23:44.532],Info,3324,RemoteServerConnection.timerCallBackToReconnect: Starting to reconnect to Sales.

[Sat Feb 27 13:23:44.532],Major,3324,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 405: Method Not Allo

CCE Desktop 4.0.1 Hang Several Time in day

poy_thuong — Fri, 26 Feb 2010 22:25:14 GMT
I have deploy the CCE 4.0.1 for my customer and they report that CCE Desktop often hang around 5 times/days. The process that I see when CCE Desktop hang is:
1- Incoming Call come , the phone ring, CCE Desktop hang, no way to answer call by CCE.
When I try to do something in CCE I get the error message from AS GUI Host.(attached file.)
Please help to resolve this issue.

XML server status not connected in Media director

gururaj — Fri, 26 Feb 2010 11:15:49 GMT
Hi

I have installed media director and edit media director.

In the XML server tab i entered xml server name, and also selected the primary TSAPI link.
save and close
then restarted media director.
Still the status is not connected for this xml server tab. what could be the reason???????/

if invalid license is there is this issue will come??????

Please help me out.

2ndly while trying to run CCE desktop on client machine i am getting one error msg.
plz see the attachment.

if invalid license is there is this desktop issue will come??????

Please help me out as soon as possible.

Unable to connect ACS while selecting database in configuration manager

gururaj — Thu, 25 Feb 2010 11:28:53 GMT
I have installed configuration server

and also run AS Maintain Database.bat file

it is executed successfully i have cross verified in the corresponding log. and also checked in the database ACS is being created.

Then i opened configuration manager. select database

it came

database server name blank
User Login name [b]ACS[/b]
Password blank

i entered localhost in the database server name field , since database is installed in the same cce server

and what do i need to enter in the password field ??? document says that
and type the default password of ‘CCEUser0’

What is the default password of ‘CCEUser0’ ???
i am unable to execute.

i tried to provide CCEUser0 in password field. still its not connecting

configuration server manager is running properly without any error. and my cce server is window 2008

Could u please help me out as soon as possible.

Thanks & regards

gururaj

CCE & call transfers

spg_cw — Thu, 25 Feb 2010 11:34:13 GMT
Hello all! First off, I'm assuming I'm posting this question in the right forum...if not I apologize in advance. I'm an intern for a company and I had a question about a side project I have been tasked with.

For this project we are using Avaya Contact Center Express 4.0.

Basically what I'm trying to do is have CCE transfer a call to an extension when the call is over.

Initially what I tried to do to get it working was this:

When Voice.WICleared

Do Nothing for 50ms

Then goto Rule 2

When LinkedRule

Do SendKeys ^+Q to CCE (As you know, ^+Q is CTRL SHIFT Q - this brings up the transfer dialog box to type in an extension)

Then goto Rule 3

The problem is that when the call is Cleared, the hot keys CTRL SHIFT Q are deactivated because there is no call to transfer.

Because this doesn't work I'm thinking the next best way would be to create a custom button. Ideally, the button would be clicked at the end of a call and it would to do a blind transfer to an extension. Is this a possibility or am I way off track?

If that doesn't work, am I able to create my own plug-in that could perform this task?

I appreciate any input!

oldest interaction for skills on the wallboard

alok — Sat, 20 Jun 2009 07:07:13 GMT
The oldest interaction wallboard statistics is currently not available for skills. However, my customer is very concerned and insists that it is a very basica call center measurement for voice. Is there any plan for enabling it for skills or is there any other options available to measure the oldest call in skills.

CCE 4.0 Integration with MS CRM 4.0

edwin2win — Thu, 18 Feb 2010 21:09:50 GMT
Hello Everyone,

I'm pretty new to the CCE integration part with MS CRM 4.0.

We are integrating MS CRM 4.0 with CCE Version 4.0

I just followed the CCE 4.0 integration guide with MS CRM which was available in the CCE installation disk.

I followed the instructions completely step by step right from Enabling the ISV settings in CRM 4.0 to enabling the MS CRM Gui Plug-in and MS CRM Svc Plug-in and configuring it in the CCE desktop and the CCE server accordingly and created Program via Control in the CCE Desktop as well.

But my issue is, as the next step I'm supposed to get a tab MS CRM connector Tab in the CCE desktop Options which Im not getting and dont know how to proceed further.

So, could someone give some few insights on this and suggest a best possible solution to achieve the same.

Any knowledge base articles or relevant documents would be much appreciated.

Thanks in Advance.

CCE 304 Chat Service Not Available

Heath — Sun, 21 Feb 2010 07:25:25 GMT
I have a client who recently upgraded from 302 to 304. Voice, email, chat channels. Voice and email channels are working correctly. The Chat is presenting an issue. The client has CCE WC Gateway and SMS on a cce server, and the WebChat asp and WebChat web service are on a client server outside the DMZ.
When navigating to the client chat page via IE, the screen says "Service Not Available". I see no error entries in either the Web Chat Gateway log or the SMS log. When viewing the services in Admin Tools, Services, all CCE services are running. When viewing the Control Panel, all services are running, and the Remote Service in Web Chat Gateway is Connected.
A restart of the WC Gateway, or more simply, the Remote Service, will allow the user to navigate to the client chat page and see the correct page, "Open".
Initially, I believed that there may be an issue with the client rebooting the cce server, and the CCE services starting before the networking on the server was established. This may be part of the issue, but this morning, there was not reboot of the cce server between the first time I checked the online status (Closed), and the seconde (Service Not Available).
Can someone give me some ideas on what else I might need to look at? Thanks.
Heath

Media Driector License Issue

serkan.calim — Fri, 19 Feb 2010 03:33:17 GMT
I added CCE Voice 4.0 (28 available) and CCE IVR 4.0 (5 available) licenses to License Director. Only Voice Media Store is installed. When call center desktop application is starting, appear a new active alert in control panel about "No Free Licenses" on "Media Director@CCE". i'm looking installed licenses and i see CCE Voice 4.0 (Available:26, Issued:2). at the Media Director@CCE edit section, License Director state is "Connected to the License Director on CCE.". i've looked every where and every logs, restart the server, but alert hasn't removed. And Wallboard and presence screen have gone when this alert appear. How i can solve this problem?

Best regards.

Still Hot Seating is not working

gururaj — Tue, 16 Feb 2010 23:23:24 GMT
Still hot seating is not working. please find out the below log and also look at the bold sections. at 2 places i did bold

This is the log that is being generated in C:\Program Files\Avaya\Contact Center Express\Desktop\Contact Center Express Desktop\TueASConfigErrorLog.txt.
i marked some portion with bold in log pasted below. Its not returning the value for Environmental variable COMPUTERNAME. Its returning ""(blank) at here. Please have a look to the log present below.

But its returning the value for AgentList as 40014. so agent is coming properly in cce desktop.

I have created the hotseatgroup user for hot seating. in the properties of hotseatgroup as well as in the properties of Contact center express desktop the follwing 2 section is present.

Section key Value
ComputerStation pc63 47103
pc156 47102
AgentList cgururaja 40014
rkarthik 40002

Its there as per the document NewR401_Lab6_CCED1.doc. According the troubleshooting of this document return value should be 47103. but currently its ""(blank).

/**********************************************************************************************************************************************************************************/

[Tue Feb 16 15:17:30.765],Info,2484,Error logging for config library has been started - Library version 4.0.0.2 3rd February 2009

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current Host Name = pc63

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current IP Address = 192.168.5.63

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current Logged In User = cgururaja

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current Working Directory = C:\Program Files\Avaya\Contact Center Express\Desktop\Contact Center Express Desktop

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current Windows Directory = C:\WINDOWS

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current Windows System Directory = C:\WINDOWS\system32

[Tue Feb 16 15:17:30.765],Info,2484, CASConfiguration - Current Windows Temp Directory = C:\DOCUME~1\CGURUR~1\LOCALS~1\Temp\

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::PrintCurrentStateBeforeLoad - Application Name = Contact Center Express Desktop

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::PrintCurrentStateBeforeLoad - Command Line = /z Contact Center Express Desktop /s cce /p 29091 /a U=hotseatgroup/dws /t true

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::PrintCurrentStateBeforeLoad - Server Name = cce

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::PrintCurrentStateBeforeLoad - Server Port = 29091

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::PrintCurrentStateBeforeLoad - Config Filter = U=hotseatgroup

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::PrintCurrentStateBeforeLoad - File Name =

[Tue Feb 16 15:17:30.765],Info,2484,CASConfiguration::LoadConfiguration - Configuration will be loaded from configuration server.

[Tue Feb 16 15:17:30.890],Info,2484,CASConfiguration::LoadConfigurationFromServer - Entering message loop.

[Tue Feb 16 15:17:30.921],Info,2484,CASConfigurationSocket::ProcessMessageRecievedRead - Entry point

[Tue Feb 16 15:17:30.921],Info,2484,CASConfigurationSocket::ProcessMessageRecievedRead - Sending #QD command.

[Tue Feb 16 15:17:30.921],Info,2484,CASConfigurationSocket::ProcessMessageRecievedRead - Exit point. Message type = 4 (Login confirmed) and m_bLoggedIn == false

[Tue Feb 16 15:17:31.390],Info,2484,CASConfigurationSocket::ProcessMessageRecievedRead - Entry point

[Tue Feb 16 15:17:31.468],Info,2484,CASConfiguration::LoadConfigurationFromServer - Exiting message loop.

[Tue Feb 16 15:17:31.468],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[Tue Feb 16 15:17:31.468],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: ENCRYPTED("814D1185E238A5554F40")

[Tue Feb 16 15:17:31.468],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 2 tokens

[Tue Feb 16 15:17:31.468],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.484],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is ""

[Tue Feb 16 15:17:31.484],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[Tue Feb 16 15:17:31.484],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: ENCRYPTED("814D1185E238A5554F40")

[Tue Feb 16 15:17:31.484],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 2 tokens

[Tue Feb 16 15:17:31.484],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.484],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is ""

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: ENCRYPTED("814D1185E238A5554F400AE6BD6D5F7B29D7")

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 2 tokens

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is "CCEUser0"

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: ENCRYPTED("814D1185E238A5554F40")

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 2 tokens

[Tue Feb 16 15:17:31.500],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is ""

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[b][Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: LOOKUP("ComputerStation", WINENV("COMPUTERNAME"))

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 4 tokens

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (WINENV) Environment variable requested is COMPUTERNAME

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (WINENV) New value: PC63

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (LOOKUP) Section = ComputerStation, Item 2 = PC63

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (LOOKUP) New value:

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is ""

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: LOOKUP("AgentList", WINENV("USERNAME"))

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 4 tokens

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (WINENV) Environment variable requested is USERNAME

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (WINENV) New value: cgururaja

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (LOOKUP) Section = AgentList, Item 2 = cgururaja

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - (LOOKUP) New value: 40014

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is "40014"
[/b]
[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Entry point. Recursive loop count 0

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command: ENCRYPTED("814D1185E238A5554F40")

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::ProcessConfigurationCommandString - Tokenising command returned 2 tokens

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Entry point

[Tue Feb 16 15:17:31.515],Info,2484,CASConfiguration::DecodeAllCommands - Exit point. Return is ""

[Tue Feb 16 15:17:31.531],Info,2484,CASConfiguration::LoadConfiguration - OnASConfigurationLoaded will be fired. Config location = 3, Return code = 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing ROOT item list

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Height/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Splitter Distance/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 1 Distance/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 2 Distance/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 1/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 2/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 0392c76f-70d7-44f5-b939-2ccf25950dab

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 0a76f333-2b8f-4a52-852c-629cac990ae4

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow To Choose Time Zone/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Zone Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Zone Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 209e6a8a-778d-4392-af3f-3c1ffced8f68

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 2a6a5125-dfdc-4531-ab1d-f397552c0e10

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 54bacfea-d1da-4996-b1b2-d13eb911f390

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 594bb236-93c6-4bf9-87ce-005d4fcc6f19

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent ID Column Name In Database/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Join As Coach/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Join Call/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Log Agent Out/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Service Observe/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Set Agent State/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Auxiliary Reson Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Title/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Join As Coach Call Node Color/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Join Call Call Node Color/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Logout Reson Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Maximum Group Members/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Service Observe Call Node Color/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Station DN Column Name In Database/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Supervisor Group Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Display Style/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 5ba6933d-37ee-4e31-b347-798c4fa1cd2d

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 5c004a21-b05b-413b-a814-429d12894cbc

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 8608abe7-0998-4968-b092-975700ff9f6f

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Lock Layout Sizing/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 90f942f5-d5fd-42b9-97af-adc9270d83ae

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Height/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Splitter Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 1 Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 2 Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named 99d53723-6d12-4d42-8ba4-8dc8743ba29d

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Height/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Splitter Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 1 Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 2 Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named AgentList

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = cgururaja/40014

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = rkarthik/40002

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASCalculatorPlugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASCalculatorPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopSecond

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASCustomRulesButtons

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASCustomRulesButtons.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopSecond

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASDialEnhancement

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASDialEnhancement.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Insert UUI Only If Empty Conference/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Insert UUI Only If Empty Dial/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Insert UUI Only If Empty Transfer/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = UUI Format For Conference/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = UUI Format For Dial/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = UUI Format For Transfer/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASDMCCPlugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Add Queue Data To Wallboard/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Add VuStats Data To Wallboard/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASDMCCPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dependency Mode/Dependent

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = DMCC Address/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = DMCC Login/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = DMCC Password/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = DMCC Port/4721

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable DMCC Control/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Extension Password/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 1/335 |EC 500| EC 500 ({LG})|380| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 10/90 |Assist| Supervisor assist |383| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 11/39 |{N}| Busy indicator {N} ({A}) {LG})|409| 1 | 2 | 1 | 1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 12/228 |UUI| User-to-User information | | 1 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 13/208 |VOA| VDN of origin repeat |388| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 14/65 |Abrv Dial| Abbreviated dial |384 | 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 15/328 |Mute FE| Mute Far-end ({L})| | 1 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 16/101 |Hunt NS| Hunt group night service ({L})|393| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 17/87 |Q-Calls| Queued calls {A} |109| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 18/86 |Q-time| Oldest queued time {A} |109| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 19/73 |{N}| Bridged Appearance {N} ({A}) ({L})|409| 1 | 2 | 1 | 1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 2/160 |MCT Activate| Malicious call trace activation ({LG})|381| 1 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 20/211 |Vu-Stats| Vu-Stats|322| 1 | 3 | 1 | 1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 21/241 | Headset | Headset | 418 | 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 3/161 |MCT Control| Malicious call trace controller ({LG})|382| 1 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 4/35 |SAC| Send all calls ({LG})|350| 2 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 5/74 |Call FWD| Call forward ({LG})|414| 3 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 6/227 |{A}| Auto dial {A} |384| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 7/129 |Stroke count {A} | Stroke count {A} |385| 1 | 2 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 8/140 |Work codes| Work codes |386| 4 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Feature Button 9/134 |Account| Account |387| 1 | 1 | 1 | 0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Ignore Certificate Errors/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Mode/NONE

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media RTCP IP Address/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media RTCP Port/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media RTP IP Address/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media RTP Port/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Query Data Interval For Wallboard Seconds/30

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Session Name/CCE

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Switch Address/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Switch Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Telecommute Number/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/Bottom

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use Secure Communications/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASImageLibraryPlugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASImageLibraryPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASQuickDial

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASQuickDial.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopSecond

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASTimeInAUXDisplay

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASTimeInAUXDisplay.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ASWorldClock

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow To Choose Time Zone/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWorldClockPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Destination Time Zone 1 Display Name/GMT

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Destination Time Zone 1 Name/GMT Standard Time

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Destination Time Zone 2 Display Name/Time Zone

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Destination Time Zone 2 Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Destination Time Zone 3 Display Name/Time Zone

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Destination Time Zone 3 Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show World Clock On Toolbar/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopSecond

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Total Destination Time Zone/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Auto Text

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASAutoTextPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Auto Text Preview Delay Seconds/3

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Auto Text Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Auto Text Preview/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice Work Code File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Work Code Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named c65b66bb-961f-46d4-8d77-bfda290df917

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow To Choose Time Zone/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Zone Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Zone Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named CallInfo.A

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/VoiceWorkItemInfoPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Position/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Close Suspend Work Item

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWorkItemCloseSuspendPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named ComputerStation

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = pc156/47102

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = pc63/47103

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Contact Management

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASContactManagementPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Matched Contact Tab/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 1/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 2/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 3/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 4/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 5/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 6/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Selector Visible 7/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 1/User defined field 1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 2/User defined field 2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 3/User defined field 3

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 4/User defined field 4

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 5/User defined field 5

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 6/User defined field 6

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Field Text 7/User defined field 7

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Defined Fields Group Text/User defined fields

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Customized Forms

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASCustomizedFormsPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Dashboard

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASDashboardPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dashboard 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dashboard 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dashboard 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Desktop Utility

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASDesktopUtilityPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Auto Accept Non Voice Interactions/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Directory

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASDirectoryPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Caption/Business;Email;First Name;Home;Last Name;Mobile;Rating;Work Fax

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Display ID/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Width/100;100;100;100;100;100;100;100

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Database Name/ASContact

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Database Server Name/cce\sqlexpress

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Database User Name/ASContact

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Database User Password/CCEUser0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Default Search Criteria/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Log/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Initial Default Search/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Smart Search/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Match Rating/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Email

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Always Open Attachments/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASEmailPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable External Application/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Last Add Attachment Path/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Last Save Attachment Path/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = XML File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Error Logging

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Error Log File Extension/ASGUIHost.Log

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Error Log File Path/ErrorLog

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Error Log Level/4

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Maximum Error Log File Sized KB/10000

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named External Application 1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow To Close/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Bottom/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Left/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Right/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Top/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Delay Interval Seconds/2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display In Tool Window/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Command Line/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Focus Application When Window Selected/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Icon File Full Path/ExternalApp.ICO

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Incoming Call VDN List/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Launch Application When Host Started/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Title Text/My Application

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Tool Window Key/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named External Application 2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow To Close/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Bottom/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Left/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Right/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Tool Window To Dock Top/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Delay Interval Seconds/2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display In Tool Window/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Command Line/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Focus Application When Window Selected/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Icon File Full Path/ExternalApp.ICO

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Incoming Call VDN List/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Launch Application When Host Started/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Title Text/My Application

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Tool Window Key/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named External Application Container

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASExternalApplicationContainer.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Sections/External Application 1,External Application 2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Incoming Call Default Application Section/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named External Application Execute

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASExternalApplicationExecutePlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Delete XML Files On Exit/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable External Application/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application File Name/notepad.exe

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = XML File Name/WorkItemData.xml

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = XML File Path/C:\Program Files\Avaya\Contact Center Express\Desktop\Contact Center Express Desktop\WorkItemXML

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named fe28bdbc-903f-4996-8b98-385fa36ab3b6

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Close Button/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Height/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Horizontal Splitter Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Lock Layout Sizing/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Panel Layout/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Configuration Section 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Control Type 4/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 1 Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Splitter 2 Distance/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Vertical Width 2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named General

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Options Menu/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Slide ToolWindow/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Language/en-US

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Minimize to System Tray/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Product ID/6

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Server Instance ID/2c4b8bed-8c18-4ddd-8a85-ee442b81b62b

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Window Icon/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Window Title/Contact Center Express Desktop Hot Seating

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Html Editor Provider

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHHtmlEditorProviderPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show AlignCenter Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show AlignLeft Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show AlignRight Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show BackgroundColor Button/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show BodyStyle Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Bold Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show BulletsList Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Copy Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Cut Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Font Selection/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show FontColor Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show FontSize Selection/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Heading Button/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Heading Selection/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show HighlightColor Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show HyperLink Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Image Button/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Indent Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show InsertHorizontalRule Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Italic Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show NumberList Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Outdent Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Paste Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Redo Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Strike Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Subscript Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Superscript Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Table Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Toolbar Buttons/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Toolbar Options/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show UnderScore Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Undo Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopSecond

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named IClarity

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHIClarityPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Login Automatically/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Overwrite/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Play File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Play Greeting Automatically/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Record File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Toolbar Buttons/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/Bottom

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named IDS View Client

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHIDSViewClientPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Trace/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IDS View URL/gtcp://cce:29076/InteractionDataServiceView.rem

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Multicast IP/239.29.9.67

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Multicast Port/29084

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Receive By Multicast/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Server Instance ID/442523ab-01d9-43c0-b526-e31926f1db23

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Server Instance Type/45055122-5348-485a-9831-7cb453e6b851

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named License Director

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Connect License Director/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Debug Trace/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Primary License Director IP/cce

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Primary License Director Port/29095

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Secondary License Director IP/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Secondary License Director Port/29095

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Media Controller

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASMediaController.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Channel Type/gtcp

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Connect To Media Director When Agent Logs In/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Connecting/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Log/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Login To Media Director/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Director IP/cce

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Director IP Secondary/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Director Port/29087

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Director Port Secondary/29087

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Proxy IP/localhost

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Proxy Port/29079

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Store List/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Microsoft Dynamics CRM Gui Plugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASMSCRMGuiPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Contact Database Lookup Multiple Match Action/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Contact Database Lookup No Match Action/2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Contact Database Lookup Single Match Action/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Inbound Contact Identification/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Inbound Email Enabled/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Inbound Preview Contact Enabled/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Inbound Simple Messaging Enabled/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Inbound Voice Enabled/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Account Lookup Fields/telephone1,telephone2,emailaddress1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Account Lookup Multiple Match Action/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Account Lookup No Match Action/2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Account Lookup Single Match Action/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Contact Lookup Fields/telephone1,telephone2,mobilephone,emailaddress1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Contact Lookup Multiple Match Action/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Contact Lookup No Match Action/2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Contact Lookup Single Match Action/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM CrmService URL/http://yourservername:5555/mscrmservices/2006/crmservice.asmx

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Domain Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Login Use Default Credentials/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Login User Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Login User Password/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM MetadataService URL/http://yourservername:5555/mscrmservices/2006/metadataservice.asmx

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Server Name/http://yourservername:5555

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Start Page/loader.aspx

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Plug In Assembly List

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASCalculator Section/ASCalculatorPlugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASCustomRulesButtons/ASCustomRulesButtons

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASDialEnhancement/ASDialEnhancement

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASDMCCPlugin/ASDMCCPlugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASImageLibraryPlugin/ASImageLibraryPlugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASQuickDial/ASQuickDial

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASTimeInAUXDisplay/ASTimeInAUXDisplay

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = ASWorldClock Section/ASWorldClock

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Auto Text Section/Auto Text

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = CallInfo.A Section/CallInfo.A

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Close Suspend Work Item Section/Close Suspend Work Item

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Contact Management Section/Contact Management

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Customized Forms Section/Customized Forms

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dashboard Section/Dashboard

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Desktop Utility Section/Desktop Utility

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Directory Section/Directory

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email Section/Email

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Container Section/External Application Container

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application Execute Section/External Application Execute

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Html Editor Provider Section/Html Editor Provider

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity Section/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IDS View Client Section/IDS View Client

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Media Controller Section/Media Controller

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Microsoft Dynamics CRM Gui Plugin/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Presence Section/Presence

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Preview Contact Section/Preview Contact

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Printing Section/Printing

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Python Breakout Section/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = RTC Plugin/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Rules/Rules

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Save Close Document Window Section/Save Close Document Window

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Session Notes Section/Session Notes

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Simple Messaging Section/Simple Messaging

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Spell Checker Section/Spell Checker

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Supervisor Section/Supervisor

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Telephony Section/Telephony

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Template Section/Template

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Section/User

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice Section/Voice

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Wallboard Section/Wallboard

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Work Item Alert Section/Work Item Alert

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Work Item Creation Section/Work Item Creation

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Work Item History Section/Work Item History

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Work Item Notes Section/Work Item Notes

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Presence

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent ID Column Name In Database/User02

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alternate Line Color In Display Window/-3342337

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASPresence2Plugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Caption Normal/4461,102864,3018,102505,4210,4211,102971,4209,4101,4102,4103,4104,4105,ContactId

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Caption Supervisor/4461,102864,3018,102505,4210,4211,102971,4209,4101,4102,4103,4104,4105,ContactId,4213,4214,4215,4216,4217,4218,4219,4220,4221,4222

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Width Normal/82,68,57,70,140,107,85,133,82,79,77,93,89,0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Column Width Supervisor/-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,0,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Contacts Synchronise Interval Seconds/300

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Group Contact ID/1f0060f9-e83f-47a1-9be1-7b547a5212d5

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Maximum Group Members/50

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Maximum Tabbed Groups/20

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Presence Display Mode/Normal

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Station DN Column Name In Database/BusinessPhone

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Display Style/MinutesAndSeconds

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Update Last State Time Interval Seconds/10

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Preview Contact

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Value Editing/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASPreviewContactPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable External Application/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Panel Height/350

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = XML File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Printing

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASPrintingPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Print From HTML File/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Print Session Notes/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Python Breakout

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASPythonBreakoutPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Python Library Path/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show IronPython Option On Tools Menu/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named RTC Plugin

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASRtcPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Video Quality/128

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Rules

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASRulesPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Error Log File Path/.\

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Error Log Level/4

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Rule1/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Rule2/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Rule3/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Rules Engine File Name/.\ASGRules.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Show Rules Option On Tools Menu/1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Save Close Document Window

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASSaveClosePlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Session Notes

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASSessionNotesPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Auto Save Interval Minutes/5

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Automatic Saving/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = File Location/C:\Documents and Settings\cgururaja\My Documents

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Spell Check As You Type/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Shortcut Keys

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.Attach/Alt,C

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.Forward/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.ForwardToRE/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.Reply/Alt,R

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.ReplyAll/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.Save/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Email.Send/Alt,S

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.About/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.AudioMonitor/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.AudioOptions/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.Contents/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.Login/Control,F8

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.LoginSettings/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.LoginStatus/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.Logoff/Control,F9

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = IClarity.VolumeSettings/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Print.Print/Control,P

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = SpellChecker.CheckSpelling/F7

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.ACW/F11

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.AUX/F10

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.Available/F12

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.AvailableAutoIn/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.AvailableManualIn/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.CallForward/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.Login/F8

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.Logout/F9

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.SendAllCalls/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User.Voicemail/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.AbortConference/Alt,Shift,A

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.AbortTransfer/Alt,Shift,Q

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.Answer/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.BlindConference/Control,Shift,A

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.BlindTransfer/Control,Shift,Q

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.CompleteConference/Alt,A

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.CompleteTransfer/Alt,Q

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.ConsultConference/Control,A

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.ConsultTransfer/Control,Q

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.Dial/Control,Home

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.DropMe/Control,Delete

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.Hold/Control,PageDown

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.Release/Control,End

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.SendDTMF/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voice.Unhold/Control,PageUp

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Simple Messaging

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Active Window On Work Item Accepted/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASSimpleMessagingPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Close Simple Message Window Interval Seconds/10

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable External Application/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Spell Check As You Type/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = XML File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Spell Checker

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow To Add New Words/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASSpellCheckerPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Log/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Dictionary/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Spell Check As You Type/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use External Dictionaries/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = User Dictionary File/./Dict/CCE.dic

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Supervisor

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASSupervisorPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Telephony

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHTelephonyPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Trace/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Fire Call Cleared Event For Conference/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Fire Call Cleared Event For Transfer/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Poll Agent Status/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Poll Call Forward Status/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Poll Message Waiting Status/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Poll Send All Call Status/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Polling Agent Interval Seconds/60

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Polling Station Interval Seconds/60

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Primary Link Name/AVAYA#SEATURTLE#CSTA-S#SEATURTLE

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Primary XML Server IP/cce

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Primary XML Server Port/29096

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Reconnect Interval Seconds/15

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Secondary Link Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Secondary XML Server IP/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Secondary XML Server Port/29096

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Station DN/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Template

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHTemplatePlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Temp Template Folder/C:\Program Files\Avaya\Contact Center Express\Desktop\Contact Center Express Desktop\temp\

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named User

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent ID/40014

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent ID History/40014 | 40002

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Password/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow User Selected Work Mode/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHUserPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Aux Reason Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Aux Reason Code Settings/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Available Mode/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Call Forward DN/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Default AUX Reason Code/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Default Logout Reason Code/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Disable ACW Button When In ACW State/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Disable AUX Button When In AUX State/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display ACW Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display AUX Button/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Login Mode/2

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Logout Reason Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Logout Reason Code Settings/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use Advanced Login Style/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use Force Reason Code For AUX/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use Force Reason Code For Logout/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Voicemail DN/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Voice

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASGUIHVoicePlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Automatically Hold Active Call On Dial/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Bottom Left Height/203

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Bottom Left Width/200

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Bottom Right Height/203

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Bottom Right Width/203

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Bring Forward Work Item If Call Answered By Other Means/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Clear Number On Dial/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Close Voice Work Item Window On Call Dropped/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dial Local Area Code/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dial Numbers List/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Dial Outside Line Access Code/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Drop Phantom Call(s) When Application Closes/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable External Application/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Smart Dial/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = External Application File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = International Access Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Local Area Codes/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Local Country Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Local Exchange Codes That Require Long Distance Access Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Lock Window Layout/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Long Distance Access Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Make Call Active When Work Item Tab Clicked/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Maximum Items In Dialed Numbers List/20

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Minimum Length For Outside Call/0

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Outside Line Access Code/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Pop Up Dialog On Call Released/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Release Button Action For 2Party/DropCall

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Release Button Action For Conference/ReleaseCall

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Left Height/252

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Left Width/974

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Right Height/200

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Right Width/203

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use Inbound UUI On Conference/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Use Inbound UUI On Transfer/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = XML File Name/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Wallboard

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = _AgentList/Agent List

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = _QueueList/Queue List

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = _VDNList/VDN List

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average ACW Time Display Order/14;14;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average ACW Time Display Text/102504;102504;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average AUX Time Display Order/12;12;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average AUX Time Display Text/102503;102503;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average Available Time Display Order/13;C13;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average Available Time Display Text/103356;103356;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average Talk Time Display Order/C11;11;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Average Talk Time Display Text/102471;102471;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Calls Per Hour Display Order/10;10;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Calls Per Hour Display Text/103355;103355;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Device Display Order/C3;C3;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Device Display Text/102864;102864;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Display Always/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent ID Display Order/C1;C1;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent ID Display Text/3018;3018;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent List/40002;40014;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Name Display Order/C2;C2;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Name Display Text/102506;102506;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Pending Work Mode Display Order/9;9;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Pending Work Mode Display Text/102500;102500;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Reason Code Display Order/8;8;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Reason Code Display Text/102499;102499;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average ACW Time Display Order/17;17;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average ACW Time Display Text/102497;102497;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average AUX Time Display Order/15;15;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average AUX Time Display Text/102496;102496;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average Available Time Display Order/16;16;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average Available Time Display Text/102495;102495;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average Talk Time Display Order/18;18;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Average Talk Time Display Text/102482;102482;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Total Calls Display Order/19;19;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Shift Total Calls Display Text/102485;102485;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Split Skill Display Order/4;4;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Split Skill Display Text/103353;103353;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent State Display Order/C5;C5;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent State Display Text/102505;102505;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Talk State Display Order/7;7;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Talk State Display Text/103354;103354;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Work Mode Display Order/6;6;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Agent Work Mode Display Text/103307;103307;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Average ACW Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Average AUX Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Average Available Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Average Talk Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Calls Per Hour/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Shift Average ACW Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Shift Average AUX Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Shift Average Available Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Shift Average Talk Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Agent Shift Total Calls/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Background Color/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Level/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Marquee Style/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Names/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Agents Available/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Agents Staffed/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Average Abandon Time/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Average Handle Time/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Average Wait Time/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Interactions Waiting/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Oldest Interaction/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Shift Abandoned Calls/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Shift Average Abandon Time/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Shift Average Talk Time/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Shift Average Wait Time/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Shift Service Level/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Shift Total Calls/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Tot Ints Arrived Last Hour/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Tot Ints Arrived This Hour/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Tot Ints Arrived This Interval/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Tot Ints Suspended This Interval/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Total Abandoned Interactions/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Total Interactions Arrived/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Total Interactions In Progress/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Queue Total Interactions Suspended/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Text Color/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Abandoned Calls/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Average Abandon Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Average Talk Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Average Wait Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Calls Waiting/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Longest Call/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Shift Abandoned Calls/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Shift Average Abandon Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Shift Average Talk Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Shift Average Wait Time/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Shift Service Level/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert VDN Shift Total Calls/;;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert Weight/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWallboardPlugin.dll

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Background Color/-1

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Connect to IDS View/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Marquee Speed/Medium

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Marquee Style/RightToLeft

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Agents Available Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Agents Available Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Agents Staffed Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Agents Staffed Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Average Abandon Time Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Average Abandon Time Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Average Handle Time Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Average Handle Time Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Average Wait Time Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Average Wait Time Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Display Always/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue ID Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue ID Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Interactions Waiting Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Interactions Waiting Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue List/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Name Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Name Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Oldest Interaction Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Oldest Interaction Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Abandoned Calls Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Abandoned Calls Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Average Abandon Time Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Average Abandon Time Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Average Talk Time Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Average Talk Time Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Average Wait Time Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Average Wait Time Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Service Level Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Service Level Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Total Calls Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Shift Total Calls Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Arrived Last Hour Disp Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Arrived Last Hour Disp Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Arrived This Hour Disp Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Arrived This Hour Disp Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Arrived This Interval Disp Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Arrived This Interval Disp Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Suspended This Interval Disp Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Tot Ints Suspended This Interval Disp Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Abandoned Interactions Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Abandoned Interactions Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Interactions Arrived Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Interactions Arrived Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Interactions In Progress Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Interactions In Progress Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Interactions Suspended Display Order/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Queue Total Interactions Suspended Display Text/

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Suppress IDS connection messages/False

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Text Color/-16777216

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Text Size/14

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Time Display Style/MinutesAndSeconds

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Abandoned Calls Display Order/7;7;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Abandoned Calls Display Text/102469;102469;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Average Abandon Time Display Order/8;8;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Average Abandon Time Display Text/102470;102470;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Average Talk Time Display Order/5;5;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Average Talk Time Display Text/102471;102471;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Average Wait Time Display Order/6;6;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Average Wait Time Display Text/102472;102472;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Calls Waiting Display Order/3;3;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Calls Waiting Display Text/102473;102473;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Display Always/True

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Display Order/C1;C1;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Display Text/102707;102707;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN List/45980;45981;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Longest Call Display Order/4;4;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Longest Call Display Text/102474;102474;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Name Display Order/C2;C2;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Name Display Text/4805;4805;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Abandoned Calls Display Order/9;9;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Abandoned Calls Display Text/102480;102480;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Average Abandon Time Display Order/10;10;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Average Abandon Time Display Text/102481;102481;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Average Talk Time Display Order/11;11;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Average Talk Time Display Text/102482;102482;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Average Wait Time Display Order/12;12;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Average Wait Time Display Text/102483;102483;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Service Level Display Order/13;13;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Service Level Display Text/102484;102484;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Total Calls Display Order/14;14;

[Tue Feb 16 15:17:31.609],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = VDN Shift Total Calls Display Text/102485;102485;

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Window Layout

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Layout File Folder/

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Left Position/116

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Maximized/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Position/94

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Window Height/570

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Window Width/736

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Work Item Alert

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Alert File/Notify.wav

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWorkItemAlertPlugin.dll

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display Seconds/10

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display When Host Invisible/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Display When Host Visible/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Alert/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Left Position/691

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Top Position/660

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Work Item Creation

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWorkItemCreation.dll

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = New Work Item Toolbar Position/TopFirst

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Work Item History

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Search Other Agents/False

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWorkItemHistoryPlugin.dll

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Retrieve Conversation History/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Retrieve History Days Old/30

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Retrieve History Maximum Returned/100

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Retrieve Interaction History/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Search Agent History Days Old/1

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Search Agent History Maximum Returned/100

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataSection - Printing section named Work Item Notes

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Deletion Of Old Notes/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Allow Edition Of Old Notes/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Assembly File Name/ASWorkItemNotesPlugin.dll

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Check As Type/True

[Tue Feb 16 15:17:31.656],Info,2484,CASConfiguration::PrintConfigurationDataItemList - Found Key/Value = Enable Error Logging/True

CCE Reporter Desktop Unathorized (401) to Reporting Services

nootho — Tue, 16 Feb 2010 08:35:41 GMT
Customer setup:
CCE-servers + MS SQL 2008 incl Reporting Services on separate servers. Not members of the customer active directory and domain.
When a supervisor/manager has the Reporter installed, and want's to use the reporting-plugin, he get's the above mentioned error.
Do the reporting services server have to be in the customer-domain for the users to be able to use the reporting tool?
If not, please advise?

Ole-Bjørn Aaltvedt

CCE Special Dial Characters

alana — Wed, 17 Feb 2010 10:24:21 GMT
Hi,

Do you know the CCE special dial characters? I would like to accomplish dialing in CCE whereby I can specify in the 'Number to Dial' field in CCE Desktop a string of . For example, <918664443333><1234#>. This would translate to:

1) CCE initiates an outbound call to 918664443333
2) once connected, pauses
3) CCE DTMFs the 1234#

Thanks,

Alan

Facing problem in agent hot seating

gururaj — Mon, 15 Feb 2010 22:51:40 GMT
Thanks Lloyd. The document named NewR401_Lab6_CCED1.doc provided by you in the earlier Question regarding hot seating is very much helpful. I followed the steps according to the document. But still i am facing some more problem during configuring agent hot seating functionality.

Please find the below attachments. I did all the configuration setting properly as mentioned in [b]NewR401_Lab6_CCED1.doc[/b] file.

i am getting the following error.
Monitoring the default DN() failed. This may be because the default DN listed in your configuration cant not be found.

I have also attached the configuration file.

I do have also one more doubt. Since in the properties of "Contact Center Express desktop" in configuration manager we are adding all computer stations and agents. so is it necessary that all the individual users should be created and added in contact center express desktop??????

Or only the hotseat group we have created is enough?????????

CCE 4.0 Reporting

cechow — Mon, 08 Feb 2010 23:11:07 GMT
Below are the queries that our customer has posted to us :-
a) Program Statistics Report
- please advise on the definition for the columns.
- Is there a field that summarized number of email replied by the agent/mailbox.
- Why is that the there's so few numbers in queue ( 1500 ) to number of email closed ( 8300 ). Please help to explain as isn't that emails that are queued will also be closed.
b) Program Status
- please advise on the definition for the columns.
- Why does this value here does not tally with the items queue in the CCE Media Control Panel in the Server?
c) Customer Statistics ORder by Agent.
- Please advise is there a summary total of work item report by agent to see how many have went in to the agent's work items , closed and replied.
Thanks.
Best Rgds,
Adrian Chow

Web chat gateway "REMOTE SERVICE STATUS NOT CONNECTED"

gururaj — Thu, 28 Jan 2010 02:59:10 GMT
hi
Unable to configure web chat gateway. for remote service status its coming as not connected. Please find the attach document. Please help me out.

Though i have gone through the troubleshooting portions, but i am facing the same problem. i have restarted it many times and also i have checked the password mention in ASWebChatGateway.ini file. i am putting the content of this file at here.

[Startup]
Version = 4.0.0.0

[Server Identifier]
Server Instance Friendly Name = Web Chat Gateway@CCE
Server Instance ID = 683403b0-9d8e-4140-8c78-e3b89915b303
Server Instance Type = bcd48a77-5e0d-4329-b172-ee1e61843bb7

[Error Logging]
Error Log File Path =
Error Log File Extension = WC.log
Maximum Error Log File Size KB = 1000
Error Log Level = 1

[Gateway]
Gateway Name = Web Chat Gateway
Seconds to Reconnect to Simple Messaging Media Store = 60
Minutes to Close Idle Session = 2
Request Validation Function =

[Simple Messaging Media Store]
Simple Messaging Media Store URL = gtcp://cce:29085/SMMSRemoteFactory.rem
Simple Messaging Media Store IP = cce
Simple Messaging Media Store Port = 29085
Simple Messaging Media Store Remote Factory URI = SMMSRemoteFactory.rem

[Remote Services]
Sales Service = Sales

[Culture]
Culture =

[Progress Messages]
Message for Generic Problem Starting Session = A technical problem prevents us starting a conversation now. Please try again later
Message for Generic Problem Adding Contact =
Message for SMMS Server offline = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.
Message for Generic Problem Starting Session = A technical problem prevents us starting a conversation now. Please try again later

[Application Management Service]
Multicast IP = 239.29.9.67
Multicast Port = 29075
Management Object URL = gtcp://CCE:29063/ASSMGatewayManagement.rem
Application Management Director URL List =
Enable Multicast = True

[Sales]
Remote Service Startup Type = Automatic
Remote Service ID = Sales
Remote Service Password = %%ENCRYPTED("814D128AE93CA95744450AE6BD6D5F7B29D7")
Remote Service IP = localhost
Remote Service Port = 80
Simple Messaging Media Store Queue = Sales
Simple Messaging Media Store Queue Priority = 5
Seconds to Poll Remote Service = 5
Seconds to Reconnect to Remote Service = 60
Remote Service URI = /WebChatWebService/Service.asmx
Use SSL = False
Remote Service URL =
Maximum Message Size Bytes = 1024
AutoRestart if no Interactions = True
Address Type = 0
Remote Service Type = Web Chat Service
Remote Service Application Management Icon =
Remote Service Nickname =

[Proxy Server]
Use Proxy = False
Host = 192.168.5.1
Port = 3128

The following log is generated in the web chat gate way log file.

.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway ASWebChatGateway, Version=4.0.0.6, Culture=neutral, PublicKeyToken=null has started up.
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway's Location: C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.exe
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway's Version: 4.0.0.6
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway is running on the machine CCE
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway is running on the OS version: Microsoft Windows NT 5.2.3790 Service Pack 2
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway is running with CLR's version: 2.0.50727.42
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The Gateway is loading its configuration data through ACC [LoadConfigurationData]
[Thu Dec 03 19:10:00.578],Startup,4908,ConfigData.logStartUpInformation: The ACC's command line - /f C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\ASWebChatGateway.ini /z ASWebChatGateway
/**********************************************************************************************************************************************************************************/
[Thu Dec 03 19:10:00.687],Info,4908,ConnectionPool.addConnection: Succeeded to add a Connection to Remote Service 'Sales'
[Thu Dec 03 19:10:00.718],Startup,4908,SMGateWay.initInstance: The Gateway has finished loading configuration data through ACC
/**********************************************************************************************************************************************************************************/
[Thu Dec 03 19:10:00.734],Startup,4908,SMGateWay.logConfigInformation: The following configuration data has been loaded or set up with default values:
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: GatewayType = ASMG-WEB-CHAT
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: GatewayName = Web Chat Gateway
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: SecondsToReconnectSMMS = 60
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: MinutesToCloseIdleSession = 2
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: SMMSServerURL = gtcp://cce:29085/SMMSRemoteFactory.rem
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: ValidationFunction =
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: CultureId =
[Thu Dec 03 19:10:00.734],Startup,4908,SMLogging.LogProperty: ProgressMessages:
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: _3304 = A technical problem prevents us starting a conversation now. Please try again later
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: _103226 = Sorry, the Service is temporarily offline due to a technical problem. Please try again later.
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AssemblyType = AgileSoftware.Multimedia.MediaStore.SimpleMessaging.Gateway.WebChatGateway.ASWebChatGateway
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ServerFriendlyName = Web Chat Gateway@CCE
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ServerInstanceID = 683403b0-9d8e-4140-8c78-e3b89915b303
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ServerInstanceType = bcd48a77-5e0d-4329-b172-ee1e61843bb7
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: OwnHostName = CCE
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: RemotingChannelType = gtcp
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: RemotingPort = 29063
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: Version = 4.0.0.0
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AmcMulticastIP = 239.29.9.67
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AmcMulticastPort = 29075
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AmcManagementObjectUrl = gtcp://CCE:29063/ASSMGatewayManagement.rem
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AmcManagementObjectUri = ASSMGatewayManagement.rem
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AmcManagementDirectorList =
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: AmcEnableMulticast = True
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ProxyHost = 192.168.5.1
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ProxyPort = 3128
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: UseProxy = False
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ProxyAuthorization = None
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ProxyID =
[Thu Dec 03 19:10:00.750],Startup,4908,SMLogging.LogProperty: ProxyPassword = ********
[Thu Dec 03 19:10:00.765],Status,4908,SMGateWay.logConfigInformation: Error Log Parameters:
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: ErrorLogLevel = 1
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: ErrorLogFilePath = C:\Program Files\Avaya\Contact Center Express\Server\Media Gateways\Web Chat Gateway\
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: ErrorLogFileExtension = WC.log
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: MaxErrorLogFileSize = 1000
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: TraceEnabled = False
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: ASErrorLog = AgileSoftware.ASErrorLog
[Thu Dec 03 19:10:00.765],Startup,4908,SMGateWay.logConfigInformation: SMMS queues available for The Gateway:
[Thu Dec 03 19:10:00.765],Startup,4908,SMGateWay.logConfigInformation: SMMS Queue ID = Sales
[Thu Dec 03 19:10:00.765],Startup,4908,SMGateWay.logConfigInformation: Remote Services:
[Thu Dec 03 19:10:00.765],Info,4908,ConnectionPool.logInfo: BEGINS
[Thu Dec 03 19:10:00.765],Startup,4908,ConnectionPool.logInfo: 1.Remote Service = Sales
[Thu Dec 03 19:10:00.765],Info,4908,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: Url =
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: WSUri = /WebChatWebService/Service.asmx
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: Ssl = False
[Thu Dec 03 19:10:00.765],Startup,4908,SMLogging.LogProperty: PollInterval = 5
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: CustomAddressType = 0
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: PollingErrorFlag = False
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: PollingStatus = Unknown
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: Status = NotConnected
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: RestartRequired = False
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: MimeType = text/plain
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: Name = Sales
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: Type = Web Chat Service
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: StartupType = Automatic
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: AmcIcon =
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: ID = Sales
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: Password = ********
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: NickName =
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: IP = localhost
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: Port = 80
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: DefaultQueueID = Sales
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: DefaultQueuePriority = 5
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: MessageMaxSize = 1024
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: ReconnectInterval = 60
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: AutoRestart = True
[Thu Dec 03 19:10:00.781],Startup,4908,SMLogging.LogProperty: LastGoodIP =
[Thu Dec 03 19:10:00.796],Startup,4908,SMLogging.LogProperty: MediaType = Unknown
[Thu Dec 03 19:10:00.796],Startup,4908,SMLogging.LogProperty: MediaTypeName = WebChat
[Thu Dec 03 19:10:00.796],Startup,4908,SMLogging.LogProperty: DefaultChannel = ID=Default, Queue=Sales
[Thu Dec 03 19:10:00.796],Info,4908,ConnectionPool.logInfo: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
/**********************************************************************************************************************************************************************************/
[Thu Dec 03 19:10:00.796],Info,4908,SMGateWay.initInstance: The Gateway is starting SMMS Client as a thread
[Thu Dec 03 19:10:00.796],Info,4908,SMMSClient.start: Creating thread ...
[Thu Dec 03 19:10:00.796],Info,4908,SMMSClient.start: Thread: OK
[Thu Dec 03 19:10:00.812],Info,4288,SMMSClient.startRemoting: Trying to get an remoting instance of ASSMMediaStoreComm [startRemoting]
[Thu Dec 03 19:10:00.828],Info,4288,SMMSClient.startRemoting: Succeeded to get a remoting instance of IASSimpleMessagingObjFactory [startRemoting]
[Thu Dec 03 19:10:00.875],Info,4908,SMMSClient.start: Thread '' started OK
[Thu Dec 03 19:10:01.156],Info,4288,SMMSClient.startRemoting: Succeeded to get a remoting instance of ASSimpleMessagingObj[startRemoting]
[Thu Dec 03 19:10:01.171],Info,4288,SMMSClient.startRemoting: Got an audit time = 90 sec for ASSimpleMessagingObj instance from SMMS [startRemoting]
[Thu Dec 03 19:10:01.171],Info,4288,SMMSClient.startRemoting: Started binding the event handlers for ASSimpleMessagingObj [startRemoting]
[Thu Dec 03 19:10:01.234],Info,4288,SMMSClient.startRemoting: Finished binding the event handlers for ASSimpleMessagingObj [startRemoting]
[Thu Dec 03 19:10:01.875],Info,4908,SMGateWay.initInstance: The Gateway is starting connection(s) to Remote Server(s)
[Thu Dec 03 19:10:02.421],Major,4908,WCWebService.onException: Sales.WS.ServiceLogin failed: The request failed with HTTP status 401: Unauthorized.
[Thu Dec 03 19:10:02.421],Info,4908,RemoteServerConnection.triggerTimerToReconnect: Starting timer to Reconnect to Sales in 60 second(s)
[Thu Dec 03 19:10:02.484],Info,4908,GatewayManagement..ctor: GatewayManagement Object is being constructed.
Please find the attached documents.

Restricting Adding, Editing and Deleting contacts in the Contact Management plugin

jmiller — Thu, 11 Feb 2010 03:50:11 GMT
I know that the Contact Management plugin for CCE Desktop 4 provides functionality for contact matching on incoming calls. However, it also provides the user the ability to right-click in the Directory plugin to add, edit and delete contacts. Is there any way to disable that portion of the functionality while keep the contact matching?

Thanks for the help!

Collected Digits

david — Tue, 09 Feb 2010 10:00:35 GMT
I am collecting 10 digits in a call vector before queuing a call. I can display this info by pressing the Caller-Info button on the phone. I would like for it to also show up in the collected digits field in the CCE desktop. I am assuming that is what this field if for. Any ideas on how to get this to work? Thanks!

Agent hot seating not working properly

gururaj — Mon, 08 Feb 2010 23:32:23 GMT
Hi i am facing some problem in agent hot seating configuration.

I am following the lab document for CCE4.0. I have added the follwing two section in Contact Center Express Desktop properties.
Section Key Value
ComputerStation pc63 47103 (here pc63 is agent machine name and 47103 is the station DN)
AgentList cgururaja 40014

(here cgururaja is the windows username and 40014 is the agent ID)

we have also created a user named "hotseatgroup" and also drag and drop it in Center Express Desktop.

We have also changed the telephony section as well as user section of Center Express Desktop properties as mentioned below.
Section Key Value
Telephony Station DN %%LOOKUP("ComputerStation", WINENV("COMPUTERNAME"))
User Agent ID %%LOOKUP("AgentList", WINENV("USERNAME"))

we have also changed the desktop shortcut properties as
"C:\Program Files\Avaya\Contact Center Express\Desktop\Contact Center Express Desktop\ASGUIHost.exe" /z Contact Center Express Desktop /s cce /p 29091 /a U=hotseatgroup

when ever we started our desktop we r getting the following error.
Cross mark in the station DN with the following error.

The specified configuration is not enough to start the application. Please add more information.
Please find the attachment. also find other attached file of configuration server properties.

Also if possible could u please explain me abt this hot seating. and whats the use of those keys and values and how the flow happens.

Please help me out.

Thanks

Gururaj

CCE 4.x Bandwidth Requirements

alana — Fri, 05 Feb 2010 16:18:16 GMT
Hi,

Does anybody have any document about the CCE 4.x bandwidth requirements?

Thanks,

Alan

CCE 4.1 Supervisor Plugin

alana — Fri, 05 Feb 2010 09:53:23 GMT
Hi,

I recall from the old version of supervisor, there was a number of recommended stations that a supervisor application can monitor, what is the maximum number of stations that the supervisor plug-in can monitor in CCE Desktop 4.1?

can't connect to the Interaction Data Server - View (IDS)

robert — Mon, 25 Jan 2010 02:55:07 GMT
hi
i'm trying to connect to the IDS
IDSViewClientWrapper ViewClientWrapper;
IDSClientInfo ClientInfo = new IDSClientInfo("50169758-f3d8-420d-a5af-5f0610b1cdb1","CBB1877A-9762-44d0-8050-0687CC74037B");
ViewClientWrapper = new IDSViewClientWrapper(ClientInfo, "239.29.9.67", 29084,"gtcp://10.96.0.5:29076/InteractionDataServiceView.rem", true);
but i get this Exception
at AgileSoftware.InteractionDataService.IDSViewClient.CommonErrLog..ctor()
at AgileSoftware.InteractionDataService.IDSViewClient.InteractionDataServiceViewClient..ctor(IDSClientInfo iDSViewClientInfo, String strMulticastIP, Int32 nMulticastPort, String iDSViewURL)
at AgileSoftware.InteractionDataService.IDSViewClient.IDSViewClientWrapper..ctor(IDSClientInfo iDSViewClientInfo, String strMulticastIP, Int32 nMulticastPort, String iDSViewURL, Boolean bReceiveByMulticast)
at NcrAvayaCti.frmCTI.pbContacts_ButtonClick(Object sender, EventArgs e) in C:\CTI\NcrAvayaCti\V7\frmCTI.cs:line 1611
at System.Windows.Forms.ToolStripSplitButton.OnButtonClick(EventArgs e)
at System.Windows.Forms.ToolStripSplitButton.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativewindow.WndProc(Message& m)
at System.Windows.Forms.Nativewindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at NcrAvayaCti.frmCTI.Main() in C:\CTI\NcrAvayaCti\V7\frmCTI.cs:line 802
at System.AppDomain._nExecuteAssembly(Assembly assembly, String[] args)
at Microsoft.VisualStudio.HostingProcess.HostProc.RunUsersAssembly()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

Add Customer Data to Work Item

alana — Sat, 23 Jan 2010 17:00:28 GMT
Hi,

Do you have sample c# snippet how to add customer data to the work item?

Thanks,

Alan

Voice and presence not working properly.

gururaj — Wed, 03 Feb 2010 17:54:47 GMT
In my CCE desktop, In the Presence plugin i am able to see the agent current status. When the agent is loged in its showing Ready.when the status changed from avaliable to AUX, it is getting reflected in Presence and wallborad and also viceversa. BUT when the agent is logged out at that time the status is not changing neither in wallborad nor in Presence. It remain with the previous state. I am facing this problem during the logged out event only. Please help me out.

Supervisor setup not avaliable

gururaj — Wed, 03 Feb 2010 17:48:38 GMT
I do have the setup of CCE 4.0.1. I am not able to find out the supervisor setup in this.
Document says that it should be there in this setup. So where can i find supervisor application. and how do i configure it. Please help me out for this.

Preview contact completion status

santhoshgkumar — Mon, 30 Nov 2009 23:45:34 GMT
Hi,
Just wanted to know if there is a know issue in CCE 3.0.3, with a preview program with Resume type as "Resume" and when a contact on this program is completed as "Completed Success". On a restart of Preview contact service, will preview media store dial again the contacts that are closed as completed success.