Avaya Contact Center Express / Contact Center Express / Contact Center Express Sales

SAP ICI Connecter

shoefsmid — Thu, 17 Sep 2009 01:04:29 GMT

Hello

An client is requesting an SAP ICI Connecter based on the lastes version of SAP.

The want an SAP screen poppup, unfortunately we have no more info.

Is there a standard plugin? Or what are the design rules?

Does somebody have more information about this

Does anyone know of any SAP integrations that exist for CCE

anderton — Fri, 19 Dec 2008 22:24:41 GMT

Hi,

Does anyone know of any SAP / CCE integrations that currently exist?

Thanks,

John A

CCE v4 and windows domain environment ?

pb — Mon, 18 May 2009 18:38:11 GMT

Hi
Our customer would like to install CCE server and clients in windows domain environment.
Is it possible? Any additional requirements in this situation?

What are minimum system requirements for server?

CCE Enhancement Request: Blinking Chat Interaction Window When Minimized

srmunsey — Sat, 03 Jan 2009 04:28:07 GMT

Our customers frequently complain that, when using our chat service, they are unaware when a response has been posted by the Service Desk if the chat interaction window is minimized. Is there currently a way to force the minimized chat window to blink when the representative replies to the customer's chat question to notify them of activity or is this an enhancement that will be included in a future release?

CCE/Avaya Call Center

alana — Sat, 29 Nov 2008 18:11:23 GMT

Hello,

Does CCE 3.0.3 support/work with Avaya Call Center 3.0 intro or elite?

Thanks,

Alan A

CCE & SNMP

chrde — Sun, 02 Nov 2008 06:07:55 GMT

I am new to this forum so I hope this post is in the right location. Our customer is wondering wether CCE 3.0.2 currently supports SNMP. They have a centralized Trap Receiver in place and want to link it with the CCE Environment. In the documentation I cannot find anything about SNMP. Is there an alternative for this besides checking each log file one by one?

Thanks in advance.

Multiple emails not delivered

bzddv — Wed, 25 Jun 2008 06:27:36 GMT

We get first email, but second email displays "the email message could not be displayed".

We put 3 emails in queue, while agent is set to "Aux"
We set the agent to "Available" and the first email comes in fine, click on the pop up and we can process the email.
Before closing out the work item, we set the agent available and the next email appears to come in, but a box pops up with "the email message could not be displayed" and the email is blank. We have the queue set for max of 5 work items and would like the agents to be able to process multiple emails (and a voice call)

Thank you