Agent available # is not matching CMS Agent status report
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Agent available # is not matching CMS Agent...Expand / Collapse
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Posted 7/3/2009
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We compare the Agent available # shows on wallboard with the CMS Agent status report. It looks like the # on the wallboard is not accurate.

All the agent extensions in the skills are  set to be monitored in the Interacation Data server - Voice and Presence as well as the hunt group extension of the skills.

To further verfiy the wallboard stats. If I show the Agent status individually on the wallboard, their status match their current phone state. If I have 3 agents with stats "Ready", I always only get 1 agent shown as available.

Post #971
Posted 7/3/2009
Supreme Being

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Look forward to the logs as per our off-line conversation.

Simon Fitz-Gerald
Agile Development Services New Zealand
Post #972
Posted 7/14/2009
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Simon, you know that i'm also have similar problem. I send all log that you request vie E-Mail. Please keep update.

I think that wallboard is one of the key feature of CCE

Alexey Safonov
ACE

Post #981
Posted 7/17/2009
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I have the same problem as well as # staffed seems to be wrong too.
Post #986
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